Caesars Entertainment

Sportsbook Ticket Writer

Caesars Entertainment  •  $18/hr  •  Baltimore, MD (Onsite)  •  5 days ago
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Job Description

  • Writes tickets and processes cash winning tickets
  • Handles customer questions and disputes
  • Counts cash at the beginning and end of each shift
  • Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
  • Carry out engaging conversations and provide friendly service to customers
  • Show patience with customers who do not wager regularly; take the time to explain how wagering works
  • Committed to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirements
  • Calls for MTL support when writing bets requiring MTL paperwork
  • Adhere to Uniform Policy and ensures good standard of personal presentation at all times
  • Anticipate and act on the needs of the customer, seek and respond to feedback
  • Ensure all issues effecting the customer experience in the sports book are reported promptly
  • Undertake additional tasks contributing to the operations of the sports book, as requested

POSITION REQUIREMENTS:

  • Must be at least 21 years of age
  • Genuinely interested in working with and helping customers
  • Excellent communication skills
  • Prefer working as part of a team
  • Well-presented, polite, tactful and friendly
  • Numerate, lively and quick-thinking
  • Resolve complaints and difficult situations in a calm and patient manner
  • Enjoy promoting products and services confidently
  • Gather and act on customer feedback effectively
  • Prioritize quick, effective speed of service
  • High standards, initiative, pro-activity and professionalism
  • Flexible to perform different tasks and follow procedures correctly
  • Full of drive and enthusiasm for your own development

ESSENTIAL FUNCTIONS/EXPOSURES:

  • Must be able to stand for extended periods of time
  • Must be able to lift, pull or push 25 lbs.
  • Must be able write for extended periods of time
  • Must be able to twist, bend or reach with no significant boundaries
  • This position may be exposed to a smoke-filled environment

COMPENSATION & BENEFITS:

  • $18.00 Per Hour
  • Bi-Weekly Pay Dates
  • PTO, 401(k), Medical, Dental, Vision, Life & Disability Insurance - Holiday Pay
Caesars Entertainment

About Caesars Entertainment

Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S. and one of the world's most diversified casino-entertainment providers. Since its beginning in Reno, NV, in 1937, Caesars Entertainment, Inc. has grown through development of new resorts, expansions and acquisitions. Caesars Entertainment, Inc.'s resorts operate primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names. Caesars Entertainment, Inc. offers diversified gaming, entertainment and hospitality amenities, one-of-a-kind destinations, and a full suite of mobile and online gaming and sports betting experiences. All tied to its industry-leading Caesars Rewards loyalty program, the Company focuses on building value with its guests through a unique combination of impeccable service, operational excellence and technology leadership. Caesars is committed to its employees, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. 21+Gambling Problem? 21+ to gamble. Gambling Problem? Call 1-800-522-4700 or text 800GAM. For more information, please visit. www.caesars.com/corporate.

Caesars Entertainment promotes a collaborative culture where accountability, passion, and idea sharing create a foundation for innovation and continuous improvement in the casino entertainment industry.

Caesars is always looking for intellectually-curious professionals who are aligned with our values, motivated by meritocracy, and inspired by our commitment to our guests, team members, communities, and environment. Learn what it’s like to join a diverse by design team at Caesars Entertainment and check out our open jobs.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Las Vegas, NV
Year Founded
Unknown
Website
caesars.com
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