Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

OUR COMMITMENT TO SERVICE:

We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

Providing outstanding customer service while processing wagers for customers who are betting on the results of sporting events and is responsible for efficient and timely exchange of cash on all transactions.

Essential Job Functions:

• Must adhere to the Seminole Tribe's Policies and Procedures.
• Professionally engage patrons to effectively resolve disputes and answer questions while enhancing the customer experience.
• Maintains and balances a till for use in issuing and redeeming tickets and vouchers including following void procedures and cash handling procedures.
• Communicate and promote our menu of wagering options and promotions to patrons.
• Strong knowledge of when and where to escalate potential complaints, business risks, and potential VIP customers.
• Maintains a neat and well-stocked window for the next shift.
• Adheres to all rules and regulations set forth by jurisdiction.
• Proper execution of cash handling polices.
• Timeliness of identification/ appropriate escalation of issues for resolution.
• Compliance with regulatory and legal requirements.

Qualifications:

One (1) or more years of experience in Gaming and or Sportsbook related roles preferred. Customer service and cash handling experience required.

• Experience at working both independently and in a team-oriented, collaborative environment is essential.
• Can adjust and efficiently react to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
• Flexible during times of change, and the ability to work at speed.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Hands-on and can learn the category and support the broader Retail business and its stakeholders across Retail Sportsbook operations.
• Exceptional communication/ problem solving skills to clearly articulate ideas, frame problems and offer solutions with both internal and external customers.
• Understand sports wagering terminology and products as well as managing customer expectations.
• The ability to make optimal decisions in high pressure situations.
• Must be able to stand or walk for long periods of time and work in a loud, smoking environment.
• Flexibility to oversee operations 24/7 and be on call and available to work flexible hours including nights and weekends.

Work Environment:

• May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).