Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
The award-winning, 480-acre Saddlebrook Resort has made a name for itself as a premier meeting and vacation destination, as well as one of the nation’s preeminent athletic training facilities. Purposely planned as a car-free Walking Village, the resort setting allows guests to easily walk everywhere, surrounded by lagoons and cypress trees. Families and groups visiting our upscale hotel near Tampa, Florida, may choose from 495 rooms and suites with a total of 800 bedrooms, clustered around nine serene courtyards complete with gardens, stone benches, stone paver walkways and native Florida landscaping. Exceptional restaurants and lounges, two golf courses, multiple tennis courts and more complete our offerings.
What you will have an opportunity to do:
The Sports Reservation Agent will handle all incoming reservation calls with efficiency and professionalism, be able to make reservations, cancellations, and answer questions on rates for adult & junior tennis packages & sports camps, hotel facilities, services and special promotions.
Where Passion Meets Performance and Hospitality Becomes Legendary.
Saddlebrook Resort proudly stands as a premier luxury destination and the Home of the
Game Changers – Changing the Game, where our team lives Pyramid Global Hospitality’s
values of People First, Integrity, and Excellence while delivering world-class experiences
in sports, hospitality, and guest service. Come Play for a Winning Team!
ESSENTIAL FUNCTIONS:
1. Responsible for taking sports reservations and accurately inputting into the computer system.
2. Answer inquiries of room rates, outlets, and room locations.
3. Interact with Group Rooms Coordinator on bookings.
4. Activate “manual system” in the event of system downtime.
5. Keep up to date with knowledge of phone system.
6. Oversee all guests’ special requests in a professional manner.
7. Post advance deposits and keep accurate records of deposits.
8. Complete all necessary projects by the assigned times. Complete documents as directed and to specifications.
MARGINAL FUNCIONS:
1. Will be cross-trained and assist as needed in PBX and the Front Desk.
2. Assist with mailings as needed.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
❖ High school graduate or equivalent.
❖ Pleasant speaking voice
❖ Bilingual preferred.
❖ Previous reservations and PBX experience.
❖ Excellent written and verbal skills.
❖ Must be able to type accurately (30 words per minute).
What are we looking for?
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com
In 2021, Pyramid partnered with Benchmark Resorts and Hotels to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and Opportunities abound!
What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.
There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.
