Job Description

Job Location The Club at Ibis - West Palm Beach, FL 33412

Program Dates

June 1, 2026 - May 31, 2027

12-month training program for recent Hospitality and Sports Management program graduates. Grow your career and build the skills needed to succeed in Sports Management. Free Housing Available for the duration of the program.

Provides world class customer service to all members and guests. Trains in all aspects of the Tennis, Pickleball, Bocce, Pool Operations, as well as Sports Retail.

Essential Duties and Responsibilities

1. Shadows sports managers during special programs and events.
2. Assists management with creating reports and collecting data for departmental and Club wide use.
3. Assists with promoting and marketing activities and functions offered through Racquets Department.
4. Checks in tennis and pickleball players and processes any appropriate fees using point of sale system. Ensures the proper billing of members and guests.
5. Carries out opening and closing procedures for Tennis department.
6. Assists members and guests with merchandise questions. Provides product knowledge of all Sports Shop merchandise.
7. Operates point of sale system to process sales and fees.
8. Maintains a safe, clean, and efficient work environment throughout the entire Racquets operation.
9. Assists management with inventory control and restocking merchandise, and advises them of any out of stock items.
10. Receives incoming emails and phone calls regarding court reservations, bookings and court conditions. Takes proper messages and communicates with Racquets staff regarding member questions or comments.

Other Functions

• Greets all members by name.
• Responds promptly to member and guest needs.
• Reacts appropriately under pressure. Treats others with respect and consideration. Accepts responsibility for own actions. Follows through on commitments.
• Performs clean up and closing duties as assigned by manager.
• Advises supervisor of any member/guest complaints so they can be immediately and professionally resolved.
• Operates within all guidelines, policies, standards, and constraints as established by the company.
• Promotes activities and functions offered throughout the Club.
• This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested.

Supervisory Responsibility

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

College degree in Hospitality, Business, or Sports Management received in the last 24 months, or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

• Basic Computer Skills.

Certificates, Licenses, Registrations

• None Apply.

Other Skills and Abilities

• Must be knowledgeable and current on events offered at the tennis shop.

Other

Qualifications

• Must possess good people skills and be friendly and upbeat.
• Must be responsible and dependable.
• Must be organized and utilize time in an efficient manner.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Qualifications