Job Description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Sports Management Intern assists with the planning, coordination, and execution of day-to-day operations at St. Luke’s SportsPlex, an 80,000 square-foot, multi-sport, membership-based facility. The SportsPlex offers basketball, volleyball, turf rentals, tournaments, sports classes, camps and clinics, speed and agility training, strength training, and Pickleball Lehigh Valley programming.
This position provides hands-on exposure to sports facility operations, league and event management, customer service, and the business operations of a sports complex. The Sports Management Intern works closely with SportsPlex leadership, operations staff, and marketing staff to support a positive and consistent experience for members, participants, and community partners.
The intent of this job description is to provide a summary of the major duties and responsibilities of this position and shall not be considered a detailed description of all work requirements that may be inherent in the position.

JOB DUTIES AND RESPONSIBILITIES:

• Assist in the planning, organization, and execution of daily and weekly SportsPlex schedules, including leagues, rentals, classes, camps, clinics, and tournaments.
• Support league and event operations, including facility setup and breakdown of courts, turf spaces, and activity areas.
• Prepare, organize, distribute, and maintain equipment and supplies such as jerseys, game balls, trophies, medals, signage, and instructional materials.
• Provide high-quality customer service by professionally interacting with athletes, parents, coaches, team managers, and other facility patrons.
• Assist with registration support, roster coordination, scheduling updates, and other basic administrative tasks related to programming and operations.
• Support special events and programming such as tournaments, league play, socials, and community engagement initiatives.
• Assist with marketing and promotional efforts, including in-facility promotion, flyer distribution, and in-person outreach as directed.
• Communicate operational needs, participant feedback, and program observations to SportsPlex leadership.
• Adhere to established facility policies, procedures, and safety standards.
• Perform additional duties and assist with special projects as assigned.

MINIMUM QUALIFICATIONS:

EDUCATION:

Currently enrolled in a Bachelor’s degree program in Sports Management, Business Administration, or a related field is preferred.

TRAINING AND EXPERIENCE:

Prior experience in sports programs, events, customer service, or facility operations is preferred but not required. Demonstrated interest in sports operations, league management, or facility management.

WORK SCHEDULE:

Variable hours required based on programming and facility needs. Evening and weekend availability is required. Extended hours may be required during tournaments, special events, or peak programming periods.

OTHER FUNCTIONS:

Demonstrate behaviors and attitudes essential to effective performance, including professionalism, dependability, initiative, and teamwork. Maintain a positive and courteous demeanor while representing St. Luke’s SportsPlex to members, participants, and community partners. Participate in orientation, training, staff meetings, and community outreach activities as assigned.

PHYSICAL AND SENSORY REQUIREMENTS:

Ability to effectively communicate with individuals in person and through electronic or telephone communication. Ability to use a computer and standard office equipment. Ability to stand and move for extended periods of time. Ability to lift, move, and set up equipment associated with facility operations and events.

SUPERVISION (RECEIVED BY AND/OR GIVEN TO):

Receives direct supervision from SportsPlex Operations leadership. Works collaboratively with full-time staff, part-time staff, officials, instructors, and volunteers.

COMMUNICATIONS:

Must possess effective interpersonal, verbal, and written communication skills. Must demonstrate professionalism in interactions with staff, participants, and the public. Must follow organizational standards for communication and documentation.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.