Job Description

FILINVEST COMPANY: CRIMSON RESORT & SPA MACTAN

In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Rooms Division Director, the Sports and Leisure Manager Land/Resort Based is responsible the for planning, organizing, and managing all land-based and indoor sports and leisure operations of Crimson Resort & Spa Mactan, including fitness facilities, Crimzone Kids Center, swimming pools, beach facilities, recreational grounds, and organized indoor/outdoor activities. Ensures guest satisfaction, safe facility operations, team performance, and achievement of revenue goals.

Scopes & Responsibilities:

MEETS AND EXCEEDS CUSTOMERS AND TEAM MEMBERS EXPECTATIONS by providing Unique Guest Experience

• Establishes and communicates customer service objectives which support achievements of Crimsons Mission and Vision.
• Monitors customer service levels and counsels employees with alternative methods of responding to customer requests.
• Ensures that employees receive the training necessary to provide Unique Guest Experience service.
• Determines customer delight level and needs by reviewing comment cards and talking to customers regularly.

• Provides staff with the skills training to be able to provide value-added service to customers.
• Performs other duties as required to provide Unique Guest Experience.

OPERATIONAL OVERSIGHT AND GUEST EXPERIENCE

• Supervise daily operations of the gym, pools, kids club, and indoor/outdoor sports facilities.
• Ensure proper staff deployment and effective scheduling to meet guest demands.
• Maintain updated policies and procedures for all leisure activities. Conduct quality checks on guest experiences to ensure service consistency.
• Inspect sports and leisure facilities regularly and ensure timely reporting of repair and maintenance needs.
• Oversee inventory and proper use of sports and recreation equipment.
• Establish and communicate customer service objectives aligned with the resorts standards.
• Monitor guest satisfaction through feedback channels, comment cards, and direct interaction.
• Develop recreational programs and activity schedules to enhance the guest experience for local and international clients.

SAFETY & RISK MANAGEMENT

• Ensure lifeguards and recreation staff are trained and certified in lifesaving, CPR, and first aid.
• Maintain full compliance with health, safety, and sanitation standards.
• Guarantee availability of safety equipment and emergency kits in all recreation areas.
• Conduct periodic drills and training for staff on emergency response.

FINANCIAL & REVENUE GENERATION

• Prepare annual budgets and monitor departmental revenues and expenses.
• Develop promotional activity packages in coordination with Sales & Marketing.
• Track performance against revenue targets and adjust strategies as needed.

PEOPLE MANAGEMENT AND COLLABORATION

• Train, and develop all staff for fitness, pool, and leisure operations.
• Conduct coaching and performance appraisals for professional growth.
• Ensure team members are trained in guest service excellence and safety compliance.
• Coordinate with Front Office, Reservations, and Sales for guest booking and activity arrangements.
• Report regularly to the Rooms Division Director on operational, financial, and staff performance.

GENERAL RESPONSIBILITIES

• Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established Hotel policies and procedures to achieve overall objectives of this position.
• Prepares reports as necessary to develop a more informative database for improved Management decision-making and critical evaluation of activities.
• Maintains a favorable working relationship with all other Hotel employees to foster and promote a cooperative and harmonious working climate
• At all times, projects a favorable image of Crimson Resort & Spa to the public.
• Performs any other duties and tasks that may be assigned by immediate superiors from time to time.

OTHER DUTIES

• COMPANY POLICIES and PROCEDURES: Adheres to the provisions outlined in the Employee Handbook, Disciplinary Code, and Rules and Regulations.
• ATTENDANCE: Adheres to the set procedures for attendance and timekeeping.
• COMMUNICATIONS: Attends meetings as required.
• GUEST RELATIONS: As assigned and at all opportunities, assists guests directly and indirectly to resolve problems.
• LOST and FOUND: Fully aware of and comply with Lost and Found procedures at all times.
• EMERGENCY RESPONSE: Possesses full knowledge of emergency procedures.
• EQUIPMENT CARE: Ensures proper care and maintenance of equipment in the area of assignment.
• GROOMING and HYGIENE: Adheres to specified hygiene and personal appearance standards of the company.
• TRAINING and EMPLOYEE ACTIVITIES: Attends scheduled training and participates in company-initiated employee activities.
• ENVIRONMENTAL AWARENESS: Is fully aware of and complies with the Companys Environmental Policy and established rules and guidelines.
• GUIDING PRINCIPLES: Practice the Guiding Principles in day-to-day interaction.
• Performs such other functions as may be delegated by management from time to time.