About the Client.

Our client,based in Gigiri,
is a premium sports and lifestyle destination, and other elite recreational activities. It serves a distinguished membership base including senior executives, business leaders, diplomats, and high-net-worth individuals.

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  Maintain full administrative control over court scheduling systems to ensure 100% booking accuracy and zero scheduling conflicts.
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  Monitor peak-hour allocations and optimize court utilization to support revenue maximization.
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  Oversee daily operational readiness, ensuring all departments are aligned with the day’s schedule.
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  Maintain accurate digital and physical records for all bookings, events, and member engagements.

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  Manage complete membership lifecycle administration including onboarding documentation, renewals, updates, and status tracking.
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  Safeguard confidentiality of member data and sensitive information at all times.
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  Ensure seamless onboarding experiences that reinforce the club’s premium positioning.
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  Track member engagement trends and escalate retention risks to management proactively.

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  Oversee accurate billing, payment processing, and daily financial reconciliations.
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  Ensure complete transparency and accountability in transaction reporting.
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  Monitor outstanding payments and support timely follow-ups in a professional manner.
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  Maintain financial documentation in compliance with internal controls.

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  Serve as the first escalation point for member concerns, ensuring swift and diplomatic resolution.
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  Protect the club’s brand reputation through professional conflict management.
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  Maintain composure and executive communication standards when engaging high-profile clientele.

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  Act as the communication link between management, coaches, cleaning supervision, and external vendors.
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  Ensure internal coordination aligns with member expectations and scheduled activities.
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  Support event coordination and special bookings with structured administrative oversight.

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  Ensure reception and high-visibility areas consistently reflect elite presentation standards.
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  Uphold personal grooming, posture, and communication standards aligned with a premium club environment.

Requirements

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  Diploma or Degree in Hospitality Management, Business Administration, Executive Office Administration, or Club Management.
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  Completion of a recognized Executive Administration or Front Office Management course is strongly preferred (e.g., executive-level hospitality admin, concierge management, or private club operations).
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  3+ years in luxury hospitality, private clubs, executive services, or high-end sports facilities.
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  Proven ability to manage high-caliber clientele with discretion, polish, and professionalism.
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  Strong financial, systems, and operational management skills.
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  Exceptional communication, presentation, and emotional intelligence.
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  Flexible to work evenings, weekends, and during special events.