Job Description

Sponsorship Operations Manager

Sponsorship Operations Manager - Shoptalk

Division: Event OperationsReports to: Director of Operations – Sponsorships

Location: Miami, FL.

Job status: Full Time, Permanent

ABOUT SHOPTALK & HYVE GROUP

Our 10,000 attendees tell us each year that Shoptalk and Groceryshop are the retail industry’s best events, consistently describing their experiences as amazing, educational, energizing, exciting, insightful, inspiring, productive, and fun. As a Sponsorship Operations Manager, you will have the unique opportunity to contribute to these unparalleled gatherings of individuals and companies, reshaping how consumers discover, shop, and buy. The events provide platforms for large retailers and branded manufacturers, startups, tech companies, investors, media, and analysts to learn, network, collaborate, and evolve. Shoptalk’s portfolio also includes Retail Meetups--industry-leading virtual events that focus on large-scale networking and collaboration, underpinned by proprietary technology.

Hyve Group plc acquired Shoptalk in December 2019. Hyve Group plc is a next-generation global events business whose purpose is to create unmissable events, where customers from all corners of the globe share extraordinary moments and shape industry innovation.

A BIT ABOUT YOU

First things first: whatever your background, beliefs or ambitions, there’s a culture of belonging at Hyve — and everyone is welcome. The question isn’t where you’ve come from, but where you want to go.You’ll thrive here if you’re curious, collaborative and not afraid to challenge convention. We look for people who take pride in what they do, who are energized by change and always moving forward. The kind of people who stay open, keep learning, and look for better ways to make an impact.Our shared behaviors guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins.If that sounds like you, you’ll fit right in.

ABOUT THE ROLE

Shoptalk is looking for a Sponsorship Operations Manager who primarily focuses on sponsorship delivery at Shoptalk Spring & Groceryshop. The role is specifically responsible for successfully managing the sponsorship delivery, emphasizing collaboration and communication, developing new sponsorship opportunities, and their strategic implementation. As a key member of our team, the Sponsorship Operations Manager will have a core management role during the onsite event delivery. They will work closely with the Director of Sponsor Operations on event delivery and strategy. The role will require travel to our events, Shoptalk Spring and Groceryshop.

KEY RESPONSIBILITIES

Sponsorship Delivery

• Work closely with the sales, retailer & brand, and attendee experience teams to manage the delivery of sponsor partnerships at the show.
• Develop and maintain processes and ways of ensuring efficient and effective delivery of all Shoptalk & Groceryshop sponsorships. This will include building a solid working relationship with vendors, venues, and the execution of sponsor activations onsite.
• Support the Meetup Program execution, including onboarding and customer service communications.
• Manage the delivery of sponsored features and activations from the RFP tender process to the onsite build.
• Lead the planning and operational delivery of awards programs, content features, and special event elements (e.g., receptions, lounges, ceremonies).
• Develop timelines, production schedules, and briefing documents for project elements as required.
• Function as a key contributor to managing and updating the sponsorship operations budget as it pertains to your areas of responsibility.
• Produce clear and accurate operational documentation relating to sponsorship and project delivery.
• Work closely with the Director of Sponsorship Operations, Event Director & VP of Operations to update and manage the show floor throughout the show cycle.
• Coordinate tasks and maintain relationships with suppliers and contractors as associated sponsorships and special features (signage, branding, furniture, AV, etc.)
• Function as lead for offsite sponsored events from RFP tender to onsite execution.
• Function as lead in procuring, outlining, managing and executing custom lounges and activations at the event.

Travel & Onsite Responsibilities

• Attend all events within your remit (where requested by Director of Sponsorship Operations), ensuring full delivery of sponsor benefits and special projects from procurement to breakdown.
• Provide onsite leadership for sponsor-related requirements, troubleshooting issues and maintaining high standards under pressure.

SKILLS & EXPERIENCES

To be successful in this role, you must have/be:

• Minimum 3-5 years of event management experience working with event sponsors & exhibit operations.
• Ability to work US EST hours.
• Ability to communicate with senior-level executives.
• Extremely strong project management skills and attention to detail.
• High attention to detail, with the ability to manage multiple deadlines simultaneously.
• Experience building and managing spreadsheets and doing data merges.
• Ability to think quickly and analytically while executing logistical tasks.
• Have a very strong focus on quality and customer experience.
• Must be self-motivated, willing to take on new tasks, and adept at multitasking in a fast-changing and dynamic environment.
• Interest in learning about the retail and e-commerce industries
• Availability to work hybrid up to 3 days in the office.
• Proficiency in project tracking, Excel, and standard office software.