Job Description

We’re looking for a Sponsor Contribution Senior Processor to join our GAWS team at MGS. In this role, you are expected to deliver high-quality service by managing client requests, maintaining electronic client files, and supporting accurate member data uploads and reporting across various administrative systems. You will also troubleshoot client and system issues, collaborate with internal partners, drive process improvements, and contribute to service excellence through innovation, accountability, and proactive problem-solving.

Position Responsibilities:

• Process and maintain member and client information accurately, ensuring compliance with established procedures and service standards.
• Exercise sound judgment in evaluating and processing transactions while maintaining the highest level of data integrity.
• Perform detailed quality checks to identify and prevent financial errors, ensuring accurate and reliable outcomes.
• Support electronic data management by analyzing, uploading, and reporting member information across multiple administrative systems.
• Serve as a key liaison for clients and internal stakeholders, providing expertise on system requirements, file specifications, and data solutions.
• Investigate and resolve client, data, and system-related issues in partnership with cross-functional teams to deliver exceptional service.
• Drive continuous improvement by identifying process enhancement opportunities, supporting testing activities, and promoting a culture of innovation, accountability, and operational excellence.

Required Qualifications:

• College Graduate in any field
• Excellent written and verbal communication skills.
• Ability to responsibly manage sensitive information.
• Proficient in MS Office, with intermediate to advanced Excel skills.

Preferred Qualifications:

• Relevant experience in a fast-paced, customer-centric environment.
• Demonstrates confidence and professionalism when interacting with internal and external customers.
• Experience in a technical role involving data file review, loading, and manipulation, with strong analytical and problem-solving skills.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid