Job Description

summary:

The Splunk Engineer is responsible for the design, implementation, and operation of Splunk-based monitoring and analytics solutions. The role focuses on ensuring reliable data ingestion, developing dashboards and alerts, optimizing search performance, and supporting incident response. The engineer collaborates with operations, cloud, and development teams to enhance observability, ensure data quality, and enable actionable insights across the organization

Important skills for Splunk specialists include experience in Splunk operations and technical expertise in data modeling and integration, good knowledge of database systems and an ability to troubleshoot services and complex solutions.

The engineer making an impact by improving service reliability through proactive monitoring and enabling data-driven decision making for operations teams.

Accountabilities:

• Install, configure and update splunk software components such as Search Heads, Indexers, Forwarders etc.
• Second level support and troubleshooting of issues related to the daily business in splunk operations
• Awareness of updates in the product/service specification

Education and experience:

General education and experience

• University degree in Computer Sciences, IT or related technical/engineering field
• Minimum of 3 years of experience in Splunk technologies and related modules
• Deep know-how in service metrics, logging, observability and deriving projects from it
• Good know-how in networking infrastructure (on premise and cloud), databases, data centers and web technologies
• Knowledge in Agile/SAFe ways of working and facilitating tools like Jira
• Experience in troubleshooting
• Experience in MS Office programs
• Preferably Telecommunications and/or Payment industry experience
• Preferably experience with working across different cultures
• Preferably software development experience
• Preferably ITIL foundation certification
• Preferably ServiceNow administration/integration experience

Additional education and experience for senior position

• Minimum of 5 years in similar position
• ITIL foundation certification
• Software development experience
• ServiceNow administration/integration experience

Responsibilities:

Core responsibilities

• Manage Splunk Enterprise components including Search Heads, Indexers, Forwarders, Deployment Server, and Cluster Master.
• Design and develop Splunk dashboards, alerts, data models, and knowledge objects based on customer (internal and external) requirements
• Onboard and validate new log sources using best practices for parsing, event breaking, and field extractions.
• Optimize SPL queries and improve search performance.
• Maintain data ingestion pipelines and monitor indexing health.
• Troubleshoot Splunk issues (indexing delays, search bottlenecks, forwarder issues).
• Support automation for onboarding, configuration management, and alerting (Python, Bash, PowerShell, Ansible).
• Ensure compliance with security requirements and internal processes.
• Support Cloud & Datacenter operations teams on roll-out and maintenance of Splunk infrastructure
• Evaluate, improve and add applicable work instructions
• Resolve incidents regarding Splunk operations
• Identify and address day to day continuous improvement activities
• Follow G+D MS global policies, procedures and tools
• Coordinate with R&D department for new software releases and updates
• Timely and accurate time reporting

Additional Responsibilities (Senior Role)

• Lead Splunk architecture decisions and platform scaling.
• Mentor junior Splunk engineers.
• Drive observability improvements across the toolchain

Knowledge and skills:

General knowledge and skills

• Technical skillset in the software application area
• Good knowledge of Search Processing Language (SPL)
• Good knowledge in Dashboard Studio
• Knowledge in administration of splunk system software
• Ability to troubleshoot software
• Knowledge of complex software solutions
• Knowledge of relevant market technologies in secure environments
• Service specific knowledge related to telecommunication and OEM solutions
• Knowledge of ITIL processes and Service Management
• Basic understanding of software development processes
• Good knowledge in database systems, preferably Oracle
• Ability to work under pressure
• Very organized and quality conscious
• Analytical thinking and problem solving mentality
• Solution oriented mindset
• Being an excellent team player
• Drive for self-learning and improvement
• Ability to adapt to changes
• Ability to follow given processes, procedures and work instructions
• Strong verbal, written communications and listening skills
• Fluent written and spoken English
• Ability to integrate, install and configure software
• Market trends (e.g. SaaS, Cloud, Virtualization, Digitalization)

Additional knowledge and skills for senior position

• In depth understanding of complex software solutions
• Excelent knowledge of Search Processing Language (SPL)
• Excelent knowledge in Dashboard Studio
• Good knowledge in IT Service Intelligence (ITSI)
• Good knowledge, skills and experience in splunk Machine Learning tool kit like e.g.: anomaly detections
• Project management skills
• Mentoring & Coaching skills

$$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.

$$ $$ $$ $$ $$ https://career5.successfactors.eu/career-company=gieseckede&career_job_req_id=27029&career_ns=job_application