Job Description

Job Title

SPINE Program Manager – Personal Health

Program Context – SPINE

SPINE is a business‑led ERP transformation program within Philips Personal Health, focused on transitioning the current SAP ECC 6.0 landscape to SAP S/4HANA. The program is designed to ensure long‑term platform sustainability while selectively introducing targeted process and data changes to address the most critical business pain points.

SPINE goes beyond a purely technical conversion. While maintaining a strong focus on feasibility and operational continuity, the program deliberately uses the move to S/4HANA to unlock additional business value where this can be achieved with acceptable risk. This includes targeted improvements across Finance, Supply Chain, Customer Experienceand Commercialprocesses, as well as greater data consistency and transparency across the end‑to‑end value chain.

At the same time, SPINE explicitly avoids large‑scale redesign that would introduce disproportionate complexity or business disruption. Business changes are implemented only where they are clearlyvalue‑driven, directly linked to identified pain points, and realistic to absorb within ongoing operations. Changes that do not materially contribute to business outcomes, or that significantly increase delivery or operational risk, are kept out of scope.

The SPINE Program Manager – Personal Health is accountable for the business‑side ownership, orchestration, and governanceof the SPINE program within Personal Health. The role ensures that the program is correctly scoped, economically justified, governed, and executed, with clear traceability from business strategy to delivered outcomes.

The role acts as the primary business integratorfor SPINE, aligning PH business stakeholders, Business Process Owners, theSCOpEteam, and IT delivery teams from pre‑execution throughhypercarecompletion.

The program therefore balances three core objectives:

• A controlled transition from ECC 6.0 to S/4HANA

• Selective, value‑driven business improvements beyond the technical upgrade

• Risk‑aware execution that safeguards business continuity

Within Personal Health, SPINE is delivered in close partnership with ITand Finance and Supply Chain Excellence Centersand governed to ensure disciplined decision‑making, stakeholder alignment, and stable execution through go‑live and extendedhypercare

Key Responsibilities

1. Program Scope & Pre‑Execution Readiness

• Lead and finalize the end‑to‑end SPINE program scopeon behalf of the PH business before entering the execution stage.

• Ensure scope alignment across processes, regions, and businesses, balancing standardization, value creation, and delivery feasibility.

• Secure formal scope sign‑off through established SPINE governance bodies.

2. Investment Case & Business Value Orchestration

• Orchestrate the creation of a comprehensive SPINE investment casefor Personal Health.

• Ensure the investment case clearly articulates:

• Expected business benefits (financial and non‑financial)

• Value drivers, assumptions, and dependencies

• Phased realization timelines across execution andhypercare

• Coordinate inputs from Finance, Business Process Owners, Regions,SCOpE, and IT to ensure a decision‑grade business case.

3. Program Governance,Business Stakeholder Managementand Change Management

• Set up, operationalize, and continuously run the SPINE program governancefrom a PH business perspective.

• Drive alignment and active management of senior business stakeholders across:

• Finance

• Supply Chain

• Customer Experience Center of Excellence

• PH Businesses

• PH Regions

• SCOpEteam

• Other relevant PH functions

• Ensure structured decision‑making, escalation, and accountability through program boards and governance forums.

• Orchestrateand oversee all theneeded Change Managementactivities to ensure successful implementation and implementation of the S/4 HANA PH instance

• Protect business continuity along the transition

4. Cross‑Functional & Cross‑Team Orchestration

• Act as the primary liaison between:

• Personal Health Business Process Owners and Experts

• SCOpEteam

• IT and SPINE program delivery teams

• PH business and regional stakeholders

• Ensure consistent translation of business priorities and requirements into executable program deliverables.

• Safeguard that business outcomes remain central throughout execution andhypercare

5. Program Execution Oversight

• Ensure delivery of agreed milestones and outcomes using approved methodologies and delivery frameworks

• Monitor execution progress against scope, milestones, critical dependencies, and business readiness requirements.

• Ensure structured preparation for go‑lives and stable transition into and throughhypercare

6. Risk, Issue & Dependency Management

• Proactively identify, assess, and manage risks, issues, and roadblocksaffecting scope, benefits, timeline, or adoption.

• Escalate material risks and decisions to the Program Board and relevant governance bodies in a timely manner.

• Ensure mitigation actions are clearly defined, owned, and tracked.

Scope & Key Interfaces

• Program SPINE – Personal Health

• Primary Domain Business‑led transformation

• Key Interfaces

• PH Finance leadership

• Supply Chain leadership

• PH Businesses and Regions

• IT and SPINE program delivery leadership

• Business Process Owners / Business Process Experts

• SCOpEteam

• Customer Experience Center of Excellence

Key Competencies & Experience

Program & Transformation Leadership

• Proven experience leading large, multi‑year ERP or business transformation programswith in-depth understanding of underlying business processes.

• Strong experience in finalizing program scope prior to execution, including trade‑off decisions between standardization, value creation, complexity, and risk.

• Ability toalign investment caseson executive level

Stakeholder & Governance Management

• Extensive experience managingand influencing senior business stakeholdersacross multipledomains reaching agreements on complex matters

• Demonstrated ability to design, set up, and operate robust program governanceinenvironments with business continuityat risk

• Strong capability to operate as asenior businessrepresentativein a matrixed organization, leadingthe transformationtowardsdelivery of agreed scope

• Proactive and structured approach to risk identification and managementtowards resolution.

• Strong decision‑structuring skills, including framing options, impacts, and recommendations for senior leadership.

Personal Attributes

• High level of credibility and maturitywhen engaging with senior leaders.

• Structured, fact‑based, and transparent communication style.

• Resilient and comfortable operating in long‑running, high‑complexity programs with evolving constraints.

• Strong sense of ownership for business outcomes, not just delivery throughput.

How we work together
We believe that we are better together than apart. For this role, this means working in-person at least 3 days per week at our Amsterdam office.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business
• Discover our rich and exciting history
• Learn more about our purpose
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here