Job Description

About Us

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com

About the Role

The Sperm Bank Operations Manager is responsible for supporting the operational, administrative, and logistical functions of the sperm bank program, including donor recruitment and screening, specimen collection and cryopreservation, inventory management, shipment coordination, documentation, and regulatory compliance activities. The ideal candidate will possess strong organizational skills, excellent attention to detail, and prior experience in fertility, andrology, or gamete banking environments.

We are seeking a Sperm Bank Operations Manager to join our dedicated team at Pinnacle Fertility in Scottsdale, Arizona. This is a full-time, on-site salaried position.

Key Responsibilities:

• Assist in operationalizing and supporting the day-to-day functions of a national donor sperm bank
• Recruit, screen, and coordinate prospective sperm donor candidates
• Coordinate donor onboarding and maintain accurate donor records and documentation
• Perform semen sample processing and cryopreservation activities in accordance with established protocols
• Manage specimen inventory, labeling, storage, and chain-of-custody procedures
• Coordinate outbound and inbound frozen sperm shipments with external laboratories and clinics
• Prepare and verify shipping documentation and ensure accuracy of all required paperwork
• Maintain accurate electronic and physical recordkeeping systems
• Ensure compliance with applicable federal, state, FDA, CLIA, CAP, OSHA, and tissue banking regulations, standards, and internal quality protocols
• Support quality assurance initiatives, audits, and process improvement activities
• Prepare, handle, and transport shipping containers weighing up to 35 pounds
• Maintain strict confidentiality and proper handling of sensitive patient and donor information
• Collaborate effectively with laboratory, clinical, and administrative teams
• Perform additional operational and administrative duties as assigned

Position Requirements:

• Education: Bachelor’s degree required.
• Experience:
  • Prior sperm bank or gamete banking experience.
  • Experience with cryopreservation techniques and laboratory inventory systems.
  • Familiarity with FDA donor eligibility requirements and reproductive tissue banking regulation.
  • Experience supporting compliance, quality assurance, or laboratory accreditation activities.
  • Prior fertility, reproductive medicine, andrology, tissue banking, or related healthcare experience.
• Skills:
  
  • Strong organizational skills and exceptional attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities and work independently in a fast-paced environment.
  • Proficiency with Microsoft Office Suite, including Word and Excel.

Compensation & Benefits:

• Annual Salary:Final offers based on experience, skills, and qualifications.
• Benefits:Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.