Job Description

To be the guarantor of good administrative management of the customer service function, from reception to the delivery at the customer. Must have a strong proactive drive to satisfy customers’ expectations and the business objectives of Sherwin Williams. The Customer Service Representative acts as a intermediary between the commercial team, the customers and the accounting department. Responsible for coordinating and facilitating the flow of trade, and responding as quickly as possible to the expectations of all parts.

• Take delivery of the orders by e-mail/phone.
• Handle customer enquiries via the telephone by providing accurate information regarding products and
product applications and process telephone orders accordingly.
• Checks stocks for supply of the orders.
• Input the order into Navision; create new articles and quantity price reference.
• Control information of the order, including delivery and invoice address, delivery date and time.
• Daily production and delivery planning.
• Answers the customers; acknowledges receipt of its order
• Ensure the reliability of the proposed deadlines with warehouse/dispatch personnel.
• Keep informed of any delay or failure to comply with the order requirements and inform customers accordingly.
• Manage the delivery notes and CMR; contact the carriers.
• Manage back orders; inform the Commercial department if necessary.
• Manage the request credit note and follow up of claims.
• Manage filing of all customer service paperwork such as orders, production & development documents.
• Keep the customers' file up to date, including addresses (orders, invoicing, delivery), conditions of regulation, contacts, history of the ordered products, and special requests.
• Create and maintain files rates, terms of discounts, rebates and discounts on approval of Sales Manager or Operations Manager.
• Sending technical documentation, safety data, catalogues and charts to customers.
• Creating or changing new accounts/new conditions.

1. Formal Education:

Required: Secondary school level education.

Preferred: Formal Customer Service qualification.

2. Knowledge & Experience:

Required: Customer Service experience.
Microsoft Office (Word, Excel ).
Fluent in English.

3. Technical/skill Requirements:

Required: Strong organization skills with an autonomous approach.
Able to work under pressure.
Team-working skills.
Customer focused.
Flexible and open to change.

Preferred: Proactivity.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.