UNCONDITIONAL

Specijalist za upravljanje CRM sustavom (m/f)

UNCONDITIONAL  •  Zagreb, HR (Onsite)  •  2 hours ago
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Job Description

Činimo brigu za kućne ljubimce bezbrižnom. Poslujemo u Hrvatskoj, Srbiji i Sloveniji. Naš tim broji 500 kolegica i kolega koji svakodnevno svojom posvećenošću i angažmanom grade dugoročnu, zdravu priču.

Specijalist za upravljanje CRM sustavom(m/f)

Mjesto rada: Zagreb

Zašto raditi kod nas:

  • brzo se razvijamo i kao organizacija i kao ljudi
  • ne prepuštamo te samom/oj sebi, dajemo ti podršku kako bi svladao/la posao
  • posao koji te čeka je izazovan i dinamičan
  • možeš vrlo brzo vidjeti rezultate tvog truda i rada
  • osim fiksne plaće, kroz bonus nagrađujemo i učinak prema osobno i timski postignutim rezultatima
  • gradimo kompetencije naših ljudi kroz razna usavršavanja
  • a imamo i blagdanske bonuse, jubilarne nagrade, dodatke za specijalizacije te dodatne dane godišnjeg odmora

Što ćeš raditi:

  • pratit ćeš ponašanje kupaca, tržišne trendove i razvoj customer journeya
  • izrađivat ćeš izvještaje i analize kupaca te predlagati aktivnosti za unaprjeđenje rezultata
  • razvijat ćeš segmentacije kupaca i shopper persone za personaliziraniju komunikaciju
  • analizirat ćeš kampanje i customere journeye te predlagati optimizacije
  • upravljat ćeš loyalty klub bazom podataka
  • kreirat ćeš i održavati kalendar komunikacije za newsletter, Viber, SMS i druge kanale
  • razvijat ćeš i optimizirati customer journey kroz testiranje komunikacijskih formata, sadržaja i kanala
  • razrađivat ćeš cross-sell i up-sell aktivnosti s ciljem povećanja vrijednosti kupaca
  • kreirat ćeš nove segmente kupaca i personalizirane marketinške aktivnosti

Od tebe očekujemo:

  • VŠS/VSS ekonomskog, marketinškog, statističkog ili srodnog usmjerenja
  • najmanje 3 godine iskustva na poslovima CRM-a, customer experiencea, loyalty programa ili analize kupaca
  • dobro poznaješ MS Office paket, posebno Excel
  • imaš potrebno prethodno radno iskustvo u Salesforce alatu (Service i Marketing Cloud, Einstein, reporting)
  • razumiješ principe segmentacije kupaca, customer journeya i personalizirane komunikacije
  • analitičan/na si i znaš podatke pretvoriti u jasne zaključke i konkretne prijedloge aktivnosti
  • organizirana si osoba koja uspješno upravlja većim brojem aktivnosti i rokova
  • proaktivno pristupaš zadacima i kontinuirano predlažeš unaprjeđenja procesa i komunikacije
  • pratiš trendove iz područja CRM-a i customer experiencea
  • aktivno se služiš engleskim jezikom u govoru i pismu
UNCONDITIONAL

About UNCONDITIONAL

Our job is to provide top quality pet products by renowned global brands that anyone in the pet business, whether a vet's office or a pet shop, would recommend. We are not only focused on expensive or exclusive products. Our product range is very extensive and includes products of all types and price ranges that will satisfy even the pickiest of customers. We continuously put new product ranges on offer, we pay attention to and recognize our customers’ needs and introduce the latest trends into the region. And as we have adopted and developed knowledge that is specific to product distribution, encouraged by our suppliers, in 2006 we started to expand our business. We established a subsidiary company in Belgrade and began the distribution of products to all countries in our region. In 2012 we acquired a national pet chain store called ZOOCITY and today we have 50 stores all across Croatia. In ZOOCITY one can find everything one needs for his or her pet: premium products and only the best service provided by trained staff, professional vets and grooming experts.

With development of our brick & mortar stores, we also work hard on our online development: our clients can shop directly on our ZOOCITY web site (http://www.zoocity.hr/). Our mission is to provide a wholesome, recognizable and top quality offer of superior pet products and services all across Croatia.

In 2020 we changed our company name from ZOO HOBBY to UNCONDITIONAL so that we could be even more in line with our growth and development.

We cherish teamwork and engagement. We make no differences among our colleagues. Willingness to learn and to grow is something that we encourage and reward. As an employer we strive to provide our people with the opportunity to show their full potential so that together we can achieve amazing results.

Industry
Retail & Ecommerce
Company Size
51-200 employees
Headquarters
Zagreb, HR
Year Founded
1974
Website
u1974.com
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