Job Description

Under the guidance of the Assistant Director of Pharmacy Outpatient Services, the Specialty Accreditation & Patient Advocate Technician is responsible to ensure the Pharmacy is complying with URAC and ACHC Accreditation standards. This position will assist the Assistant Director of Pharmacy Outpatient Services in reporting on these standards and renewing accreditation upon renewal. The position will also be responsible to in assisting the Assistant Director of Pharmacy Outpatient Services in billing and all auditing records. Oversee all Medication Access Specialists in day-to-day tasks and ensure compliance with all policies and procedures.

Responsibilities

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.

• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.

• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Qualifications

Registration: Active Alabama Pharmacy Technician registration by start date.

Certification: National PTCB or ExCPT certification required.

Education: High School diploma or equivalent required. Bachelor’s degree preferred.

Required: 1+ years in medication reimbursement, insurance preauthorization, patient assistance programs, and URAC/ACHC accreditation standards.

Preferred: 3+ years of pharmacy practice experience.

Technical: Proficient in Microsoft Office, pharmacy equipment, and pharmacology (medication classes).

Professional: Strong interpersonal, telephone, and communication skills.

Execution: Detail-oriented with a focus on follow-up and the ability to meet deadlines under pressure.

Must be able to read, write legibly, speak, and comprehend English

WORKING CONDITIONS

Able to stand, walk, reach, sit, crouch and stoop for extended periods of time. Must be able to carry objects weighing 35 pounds. Requires good motor coordination with good manual and finger dexterity. Must have the ability to communicate with staff and patients of all ages. Physical presence onsite is essential. Hearing and vision must be normal or corrected to within normal range. Able to perform the duties with or without reasonable accommodation.