Job Description

#IND123

Specialty Pharmacy Technician - Navigation

Location: Fully remote

Cannot reside in the following states: CA, DE, MA, MI, NJ, NY, OR, WA, CO, IL

Pay: $21.00 per hour

Start date: November 2026

Type: Contract, (5) months until about April 2027

Can go perm based on job performance

Schedules available:

M-F, 09:00 AM - 05:30 PM EST

M-F, 10:30 AM - 07:00 PM EST

Training schedule: M-F, 9:00 AM to 5:30 PM EST for 4 weeks

Job description:

1. Member Support & Advocacy: Serve as the primary contact for specialty members and providers, guiding them through benefit details, prior authorizations, and therapy access with empathy and professionalism.
2. Multichannel Communication: Respond to member inquiries via phone, chat, email, fax, and written correspondence, ensuring a compassionate and consistent experience.
3. Therapy Coordination: Navigate complex issues such as site-of-care decisions, infusion scheduling, and specialty pharmacy fulfillment to remove barriers to treatment.
4. Clinical Collaboration: Partner with Clinical Pharmacists on outreach efforts, including appointment scheduling, program enrollment, and adherence follow-ups.
5. Coverage & Compliance: Help members understand therapy costs and coverage, coordinate with prescribers and financial assistance programs, and meet all productivity, quality, and compliance standards.

Nice to have:

• Associate’s or Bachelor’s degree

Requirements:

• Must have 1+ recent years in specialty pharmacy, PBM, managed care, or mail-order pharmacy
• Active Certified Pharmacy Technician (CPhT) through PTCB or NHA
• Must provide CPhT license number
• Must submit an internet speed test
• Must have a private designated workspace
• High school diploma or equivalent
• Background check required