Job Description

💊 Specialty Pharmacy Technician (CPhT)

💰 $4,000 Sign‑On Bonus | 💼 Specialty Pharmacy | 📞 Patient‑Focused Care

⭐ Why You’ll Love This Role

Join a fast‑growing specialty pharmacy organization where your work directly impacts patient outcomes. This role goes beyond the bench — you’ll support patients through the entire medication journey, combining technical expertise with meaningful patient interaction.

If you’re a Certified Pharmacy Technician (CPhT) who enjoys problem‑solving, patient engagement, and working in a collaborative, quality‑driven environment, this is a strong next step in your career.

🧠 Job Purpose

As a Specialty Pharmacy Technician, you’ll provide hands‑on, end‑to‑end support to both patients and pharmacists. Your focus will be medication accuracy, adherence, insurance resolution, and high‑touch patient service — ensuring every patient receives the right medication, at the right time, with the right support.

✅ National CPhT certification (PTCB/NHA) are preferred

🔍 Key Responsibilities (What You’ll Do Daily)

💊 Prescription & Medication Support

• Enter, interpret, and process prescription orders accurately
• Clarify prescription details with pharmacists and clinicians
• Label, fill, and prepare prescriptions for pharmacist verification
• Perform pharmaceutical calculations
• Identify medications requiring special handling (refrigerated or hazardous)

📦 Specialty Medication Preparation

• Assemble supplies for specialty therapies (sharps containers, syringes, alcohol swabs, Band‑Aids, etc.)
• Prepare and package medications for patient or department delivery
• Maintain medication storage and handling compliance

📞 Patient Engagement & Adherence

• Answer, triage, and resolve inbound patient inquiries
• Conduct outbound medication adherence and therapy check‑in calls
• Educate patients on medication awareness and next steps
• Secure and coordinate refill prescriptions

💳 Insurance, Billing & Financial Support

• Resolve insurance issues and rejected claims
• Perform test claim adjudication
• Assist patients with copay assistance and financial support programs

📊 Operations, Data & Process Improvement

• Maintain accurate patient and operational data in pharmacy systems
• Support inventory management, ordering, and receiving
• Identify trends, resolve issues, and recommend workflow improvements
• Participate in quality, productivity, and process‑improvement initiatives
• Act as a value‑added partner across internal teams

🔐 Compliance & Professional Growth

• Maintain strict confidentiality and HIPAA compliance
• Stay current through education, professional publications, and networks
• Support company standards for quality, service, and integrity
• Perform other duties as assigned

✅ Required Qualifications (Must‑Have)

• Active State Pharmacy Technician Registration (preferred)
• National Certification (CPhT – PTCB or equivalent) (preferred)
• 1+ year experience as a Pharmacy Technician
• Strong phone presence and patient communication skills
• Experience with prescription entry, refills, and insurance resolution
• Comfort handling sensitive and confidential patient information

Continued employment is contingent upon maintaining required licensure and certification.

🌟 Preferred Qualifications (Nice‑to‑Have)

• 5+ years Pharmacy Technician experience
• Specialty pharmacy, infusion, or complex therapy experience
• Prior authorization or financial assistance program exposure
• Advanced proficiency in Microsoft Excel and Word
• Experience working in multiple pharmacy database systems

💡 Skills & Traits for Success

• ✔ Organized & detail‑oriented
• ✔ High integrity and confidentiality
• ✔ Empathetic, patient‑focused communicator
• ✔ Self‑starter with strong follow‑through
• ✔ Collaborative team player
• ✔ Quality‑ and service‑driven mindset

💵 Compensation & Transparency

This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. The current salary range for this position is $20.00 per hour to $25.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors.

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