Job Description

Specialty Pharmacy Liaison, Nashville General Hospital

Nashville General Hospital is hiring a Specialty Pharmacy Liaison!

Provides integrated support to patients and pharmacists by providing a 'firsthand" approach to total quality patient care. Collaborates closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications.
Encourages patients of specialty clinics to utilize pharmacy to fully benefit from its superior
patient care services. Given that the Pharmacy Liaison will be in one of the medical center
clinics, seamlessly integrating with the clinic team (doctors, nurses, staff, etc.) is critical to the
liaison's success. The Pharmacy Liaison is responsible for streamlining specialty pharmacy
services within the specialty clinic. Services include but are not limited to pharmacy benefit prior
authorization support, securing financial assistance to lower medication costs to patients, patient
outreach to introduce the care model and ongoing medication adherence monitoring.

Duties and Responsibilities:

• Provide care to hospital patients by providing a full suite of custom medication management
  services
• As a member of the clinic team, work seamlessly alongside hospital clinicians to serve
  patients both face-to-face and over the phone
  
• Educate prospective pharmacy patients on how hospitals serve patients and improve their
  overall care.
  
• Support outpatient specialty prescription medication needs.
  
• Support the growth of the specialty pharmacies patient population
  
• Ensure that patients remain on track with medication regimens- outbound
  therapy/medication adherence check-ups; secures refill prescriptions.
  
• Communicate effectively with the centralized Patient Service Center with respect to such
  communications as: the refill report, the zero-fill report, the monthly outstanding report,
  and the appointment list.
  
• Help develop new processes to ensure smooth operations and patient care.
  
• Identify medications requiring special storage and/or handling, such as hazardous
  medications and/or refrigerated medication.
  
• Identify supplies necessary for selecting medications such sharps containers,
  needles/syringes, alcohol swabs, Band-Aids.
  
• Answer, resolve and triage inbound inquiries.
  
• Perform refill reminder calls under the supervision of a pharmacist.
  
• Resolve insurance related issues, including prior authorizations (PAs), and assist patients
  with various forms of financial assistance.
  
• Ensure appropriate documentation in all required systems/tracking mechanisms.
  
• Manage, organize, and update relevant data using database applications.
  
• Apply observations and recommendations to operational issues, increased productivity,
  quality, and customer-service standards.
  
• Identify trends, resolve problems; recommend improvements; implement change.
  
• Actively participate in process improvement initiatives.
  
• Function as a value-added business partner to stakeholders throughout the organization.
  
• Protect organization's value by keeping information confidential.
  
• Update knowledge by participating in educational opportunities; reading professional
  publications; maintaining networks; participating in professional organizations.
  
• Willing to do whatever is necessary for the betterment of the company.

Required Skills & Qualifications:

• Required 2 years as a pharmacy technician and 3-5 years of experience as a Specialty Pharmacy
  Technician preferred
• Current Registration with Tennessee Board of Pharmacy
• Current PTCB National Technician Certification - Preferred

• Medical, Dental, and Vision Insurance
• Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses
• Short and Long-Term Disability - up to 60% of eligible weekly pay
• Life Insurance - Metro provides you with basic life and AD&D coverage at no cost to you
• Retirement Plan- eligible up to IRS max limits and includes company contribution
• Shift and Weekend Differential Pay Offered on Nights and Weekends
• Tuition Reimbursement for Employee and Dependents
• Up to 12 paid holidays each Year
• Flexible Spending Accounts
• Free Parking for all employees
• HRSA eligible Employer (Loan Forgiveness Program)