Job Description

The Specialty Lending Servicing Professional is responsible for supporting the origination processes and ongoing servicing, collateral management, and operational support for the Specialty Lending portfolio, with a primary focus on Securities‑Based Lending (SBL) and the Partner Loan Program (PLP).

This role partners closely with the Citizens Wealth Business, Lending Specialists, Product Managers, Relationship Managers, and other internal stakeholders to provide coordinated, high‑quality support on behalf of the PWSL organization. The individual will act as a key servicing point of contact for day‑to‑day loan activity, ensuring transactions are executed accurately, efficiently, and in compliance with approved credit terms and bank policies.

The position requires the ability to manage complex collateral and monetary transactions, someone who is eager to learn the product specific nuances, and a proactive mindset centered on risk management, client experience, and cross‑functional collaboration.

Primary responsibilities include:

• Work closely with lending specialists, PLP RMs, and PWSL product managers to deliver a holistic, unified servicing approach across specialty lending products.
• Act as a trusted servicing resource, providing thoughtful guidance while maintaining appropriate risk discipline.
• Support a “one‑team” approach in managing advisor and client interactions by ensuring alignment across all stakeholders.
• Loan documentation preparation and review for new origination requests

Securities‑Based Lending

• Provide ongoing servicing support for SBL loans, including daily monitoring and maintenance of collateral positions.
• Manage and process collateral withdrawals, substitutions, and releases in accordance with loan agreements and credit approvals.
• Monitor collateral sufficiency, address margin‑related activity as applicable, and escalate risk or exception items in partnership with credit and product teams.
• Serve as a key operational contact for wealth advisors and internal partners, supporting client requests related to SBL activity.
• Partner closely with the Citizens Wealth business to ensure seamless coordination and consistent messaging when supporting advisors and clients.

Partner Loan Program (PLP)

• Provide operational and servicing support for the Partner Loan Program application and origination requests
• Develop working knowledge of PLP structures, documentation, and workflows to ensure accurate and timely execution.
• Coordinate with lending specialists, credit teams, and internal partners to support ongoing servicing needs for PLP relationships.

Qualifications, Education, Certifications, and/or Other Professional Credentials

Required Qualifications

• Ability to interact confidently with relationship managers, advisors, bankers, and internal partners on behalf of clients.
• Strong attention to detail, organizational skills, and ability to manage multiple requests in a fast‑paced environment.
• Demonstrated ability to work independently while collaborating across multiple teams.
• Commitment to delivering a high‑quality internal and external stakeholder experience.

Preferred Qualifications

• Experience in lending, operations, loan servicing, or wealth management. Preferably within consumer lending, securities‑based lending, specialty lending, or private banking environments.
• Familiarity with:
• Loan Documentation
• Consumer Loan Rules & Regulations (ie Reg B, UDAAP, ECOA, etc.)

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F
• Open to applicants for our Johnston, RI office. - There is a 4 day in office requirement: ability to WFH 1 day per week

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.