Job Description

Specialty Drug Program Administrator

Are you passionate about helping patients access life-changing medications? We are seeking a Specialty Drug Program Administrator to serve as a critical liaison between patients, healthcare providers, pharmacies, and prescription assistance programs. In this role, you will help members navigate medication assistance resources, coordinate required documentation, and ensure patients receive the medications they need at little to no cost.

This is an excellent opportunity for candidates with strong customer service experience, healthcare industry exposure, and outbound calling experience who are looking to grow their career in healthcare administration and patient support.

Key Responsibilities

• Conduct outbound outreach to patients and physician offices regarding prescription assistance and alternate funding programs
• Educate members on available manufacturer assistance programs and eligibility requirements
• Coordinate collection and submission of required patient and physician documentation
• Follow up with healthcare providers, patients, manufacturers, and pharmacies to ensure applications are completed and processed
• Enter benefit overrides and assist with claim resolution activities as needed
• Provide billing information to pharmacies once funding has been approved
• Track application status and proactively communicate updates to all parties involved
• Document patient interactions, case activities, and program updates accurately and thoroughly
• Support refill requests and renewal applications to help ensure uninterrupted medication access
• Maintain confidentiality and compliance while managing sensitive patient information

Qualifications

• Previous customer service or call center experience required
• Experience handling outbound calls and high-volume customer interactions
• Strong communication and relationship-building skills
• Excellent organizational and documentation abilities
• Ability to manage multiple cases and follow-up activities simultaneously
• Basic Microsoft Excel skills
• Comfortable working with detailed processes and healthcare-related documentation

Preferred Qualifications

• Experience in healthcare, health insurance, pharmacy, patient services, or medical administration
• Experience working with prescription drug programs, prior authorizations, claims, or benefit verification
• Knowledge of PBM (Pharmacy Benefit Management) processes is a plus
• Experience supporting patients, providers, or healthcare members in a customer-facing environment

What Makes This Opportunity Great?

• Meaningful work that directly impacts patient health outcomes
• Opportunity to develop healthcare and pharmacy industry expertise
• Collaborative team environment
• Strong training and career development opportunities
• Great fit for professionals looking to transition into healthcare administration or specialty pharmacy support

If you're a compassionate, detail-oriented professional who enjoys helping others and thrives in a fast-paced customer service environment, we'd love to hear from you.

Job Type & Location

This is a Contract position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Tempe, AZ.

Application Deadline

This position is anticipated to close on Nov 20, 2026.

Workplace Type

This is a fully onsite position in Tempe,AZ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.