Job Description

Who We Are:

Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve.

Benefits Include:

• Monday - Friday Scheduling
• Paid Holidays
• PTO
• Comprehensive Medical, Dental, and Vision Coverage
• 403(b) Retirement with Employer Match
• Training and professional development opportunities
• Work-life balance as a Blue Zones participant

Position Purpose:

The Specialty Clinic Manager, in coordination with the Operations and Medical departments, is responsible for the planning, organizing and supervision of operational and clinical duties related to patient-centered care and satisfaction, patient flow, efficiencies, and provider productivity within the Specialty Department. The Specialty Department includes Pediatrics, Public/Community Health, Employee Health, School Based Health Center (SBHC), and Rheumatology. This position will be responsible for monitoring the day-to-day activities of the clinic sites and is responsible for the direct supervision, actions and needs of clinic staff.

Essential Functions

• Oversees and manages all aspects of the day-to-day clinic operations and ensures that they are conducted in accordance with the policies and procedures of Aviva Health.
• Responsible for provider and patient scheduling to ensure maximum patient access and satisfaction, achievement of productivity goals, and financial viability.
• Monitors daily and monthly productivity and other key performance indicators; reports results to management, takes appropriate actions within the clinic to ensure clinic goals are met.
• Prepares and implements budgets for clinic sites, including monitoring and controlling clinic expenditures within the Aviva Health Board - approved budget, in collaboration with Director.
• Routinely interacts with patients and staff to maintain awareness of needs and satisfaction of service provided.
• Conducts regular staff and provider meetings on an as-needed basis.
• Engages regularly with staff to assess satisfaction and help ensure concerns are addressed.
• Engages routinely with patients to assess satisfaction and the quality of services provided.
• Participates in quality improvement processes and implements, evaluates, and maintains QI activities for the clinic.
• Collaborates with Providers and leadership to implement quality improvement and patient safety and satisfaction initiatives.
• Coordinates scheduling of all staffing to ensure optimum service levels.
• Ensures that correct levels of supplies are maintained and organized.
• Ensures clinical care delivery aligns with FQHC standards, protocols, and guidelines.
• Provides direct supervision and support to all department supervisors, program managers, and coordinators.
• Serves as a mentor and clinical resource to staff.
• Promotes and supports integration of behavioral health, dental, and other support services into Specialty Clinics.
• Assists with coordination and compliance of all state/federal programs, to include but not limited to, Reproductive Heath, STI, VFC, and SBHC.
• Performs other related duties as assigned.

Qualifications

• Associate degree in business or healthcare administration, or equivalent experience; Bachelor’s degree preferred.
• Minimum of one (1) year of supervisory or management experience in a healthcare setting required.
• Active RN or LPN license or Certified Medical Assistant (CMA) credentials preferred.
• Experience in an FQHC preferred.
• Ability to work cooperatively with clinical, operations, medical, and finance staff to meet Aviva Health objectives.
• Excellent communication skills, including oral and written comprehension and expression.
• Ability to multi-task and adapt to changes in workload and work schedule.
• Strong experience and skills in Microsoft Office and EMRs (Athena preferred).

Ready to join our team? Apply now and take the next step in your career.

Aviva Health is an Equal Opportunity Employer

We are committed to fostering a diverse and inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.

Aviva Health is a Drug-Free Workplace

To ensure a safe and secure environment for our employees and patients, Aviva Health maintains a drug-free workplace. All employment offers are contingent upon passing a drug screening and a criminal background check. Compliance with these policies is required throughout employment.