Education and Work Experience:

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
• Five years' relevant experience: Preferred

Licenses/Certifications:

• Medical Assistant (MA) certification: Preferred
• American Association of Medical Assistants (AAMA) or National Center for Competency Testing (NCCT) certification: Preferred

Essential Functions:

• Works collaboratively and maintains active communication with physicians, nursing and other members of the multi-disciplinary care team to affect timely, appropriate patient management. Utilizes advanced conflict resolution skills, as necessary, to ensure timely resolution of issues. Applies substantial knowledge and experience to perform a wide range of advanced activities and/or determines how to use resources to meet schedules and goals. Serves as working supervisor for team or work group.
• Participates in program evaluation and quality improvement activities. Fills the role of surgery scheduler, working with other hospital departments to ensure a positive patient experience with patient testing, diagnostics and procedures. Coordinates with the Operating Room (OR) for visitor surgery observations. Provides guidance to staff within the latitude of established work area and policies.
• Coordinates and monitors patient flow and staff activities to ensure prompt, courteous and accurate responses to patients. Ensures effective clinic organization through planning, leading, controlling and organizing clinic activities. Provides day-to-day process and people management.
• Works with sensitive and confidential information, often involving the interpretation of policies/procedures to guide use. Supports management in completion of credentialing, including license renewal.
• Performs travel and meeting coordination. Participates in the preparation of the department budget.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.