Job Description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.

Present across 27 countries with around 6,000 employees, AUTODOC generated revenue of over €1.8 billion in 2025, supplying more than 9.3 million active customers with its millions of vehicle parts and accessories for car, truck, and motorcycle brands.

Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

Responsibilities

• Work with warranty claims, collection, and checking documentation regarding warranty cases
• Interact with the supplier regarding reviews and resolve issues
• Process and register warranties and supporting documents
• Communicate with clients directly and through the Contact Center
• Register warranties with suppliers and further forward details for checks
• Cooperate with other company's departments
• Provide audit of products that were sent to a supplier for checks
• Create documentation: terms of creating requests for a supplier, terms of creating requests by a client, payments to clients, refused claims, creating and sending an appeal against refusals

Qualifications

• Experience in the field is welcome, but not required
• Excellent knowledge of German (written and spoken), English will be additional advantage
• Persistence, seriousness, flexibility, initiative, result orientation
• Articulate and correct speech
• Result orientation, desire to influence the level of remuneration

Additional Information

• Fast growing international company with stable employment
• Strong annual vacation package, depending on country of hire, and 1 additional day off on your birthday
• Mental Wellbeing Program- providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.
• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
• Free English and German language classes
• Flexible working hours and hybrid work