Qiddiya | القدية

Specialist - VIP Support

Qiddiya | القدية  •  Riyadh, SA (Onsite)  •  18 hours ago
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Job Description

Lead executive and VIP support to minimize downtime, deliver proactive device health, and ensure white‑glove communications and escorts during critical events.

Responsibilities

  • Operate tailored models, escort procedures, and rapid response to protect executive productivity.
  • Orchestrate proactive device health checks, patch status, and performance reviews to prevent incidents.
  • Manage concise, expectation‑setting updates and advisories for VIPs during incidents and maintenance.
  • Coordinate event coverage, peak‑period protection, and on‑site readiness for board/leadership engagements.
  • Drive Level 1.5/SME engagement; track outcomes and feedback to raise satisfaction.
  • Ensure confidentiality and privileged‑access controls for VIP environments.
  • Track VIP CSAT, response/restore times, and proactive action completion; implement improvements.

Requirements

  • Bachelor’s degree in IT, Computer Science, or related field
  • ITIL or equivalent preferred
  • 2+ years, preferably with majority in end user support
  • Experience VIP support in large, multi-vendor enterprises preferred
  • Experience in entertainment entities preferred
Qiddiya | القدية

About Qiddiya | القدية

Qiddiya Investment Company (QIC), a Public Investment Fund (PIF) company, is shaping one of the most transformative visions of Saudi Arabia’s future. By harnessing the Power of Play, we are unlocking new economic opportunities, elevating quality of life, and contributing to the ambitions of Saudi Vision 2030.

As a company behind flagship projects such as Qiddiya City and Saudi Entertainment Ventures (SEVEN), QIC is creating destinations and ecosystems where people can live, play, stay, work, and invest.

At QIC, we believe play can move society forward, opening up new opportunities and bringing joy. Our commitment to play is evident in everything we do, aiming to transform lives through play, and creating extraordinary and fulfilling experiences. We develop integrated ecosystems that allow you to play, live, stay, invest, or work, with play as a catalyst for learning, creativity, performance, connection, escapism, and personal growth.

Industry
Arts & Entertainment
Company Size
5,001-10,000 employees
Headquarters
Al Nakheel, Riyadh, SA
Year Founded
Unknown
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