Job Description

The job-holder is responsible for processing all Trade Finance products ( Funded & Unfunded) in Trade Middle office and ensure quality and timeliness of the delivery in a cost-efficient & error-free manner, subject to high risk management and Bank’s / Regulator’s Compliance standards.

Trade Finance department- Middle Office Unit facilities execution of all Trade transactions originated primarily by WBG (CIB, CB, FI, IB and Islamic Banking) and by Consumer Banking Group.

Generic Accountability

Policies, Systems, Processes & Procedures

§ Follow all relevant departmental policies, processes, standard operating procedure and instruction so that work is carried out in controlled and consistent manner.

§ Demonstrate compliance to organization’s value and ethics at all times to support the establishment of a value drive culture within the bank.

Continuous Improvement

§ Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Reporting

§ Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.

Job Specific Accountabilities

The Job-holder is responsible for processing in a sub section of operation, within a specific product or functional area and ensure quality and timeliness of the delivery in cost-efficient & error- free manner, subject to high risk management and Bank’s / Regulator’s compliance standards S/he is expected to support the department in

• Pre - Processing transactions pertaining to Trade Finance products

• Interact with customer/internal stakeholders in query resolution, support, and technical guidance

• Ensuring adherence to agreed SLA with timely updation of transaction in the appropriate system, along with ownership for review of related SOP

• Minimising operational risks for the Bank by ensuring that all transactions processed comply fully with underlying customer or internal instructions and that these instructions are properly processed.

• Assisting the Supervisor and Section Head in delivery and support function including periodic self-assessments, preparation of statistical data and performance MIS, Daily and Monthly Proofing and reconciliation, Business Continuity planning and correspondence of routine business nature

• Evolving as a subject matter expert and support the section in Testing and Training for relevant Product related enhancements, technical assistance, and service requests

• Ensuring adherence at all times to external and regulatory guidelines and domestic and international norms as applicable.

• Maintaining the highest level of internal and external customer satisfaction standards

• Must live up to the core values and be able to challenge any process / procedure, share ideas and initiatives across teams / units.

• Pursue opportunities for enhancing operational efficiencies, customer service and operational controls by identifying process improvements

• Prepare statistical data for internal and external relationship

• To escalate transactions of unusual/ suspicious nature and matters requiring attention of higher authority

• To ensure safe custody of records.

• Generate Cost reduction ideas and following up for implementation during the year

• Support Multi desk and multi-function within the department

Specific Accountability

• Zero Ops Loss; NIL near miss/ income leakage event, target zero high risk error

• Target Zero complaints, minimum 98 percent adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.

• NIL unauthorized breaches in Policy/regulatory requirement ad SOP’s. Satisfactory rating in all audits-INA/RMU/OCS/Self- Assessment.

• NIL breaches in housekeeping (reconciliations. Tracers, DCFCL etc)

• NIL critical findings in regulatory/external/internal audits

• No. of PI (Process improvements) proposals found fruitful by management. No. of successful PI’s implemented

• Execute departmental initiatives as advised.

• Number of cross functional desk supported during the year

Minimum Qualification

• Bachelor’s degree in any stream or related Discipline.

• Through understanding of ICC Rules, Local laws and legal risks, trade documentations. Shipping terms and standard operating procedure of the bank.

Minimum Experience & Skills

• Minimum 5-6 years of experience in Trade finance with hands on experience in all trade finance products

• Thorough understanding of ICC Rules, local laws and legal risks, trade documentations, shipping terms and standard operating procedures of the bank.

• Hands on experience on Core Banking Solutions

• Good communication, presentation, and analytical skills

• Specialisation in own area of work and working knowledge of all Trade products

• Conversant with MS Office and other Analytical tools.

• Preferably a trade finance professional certificate holder.