Job Description

There is a lot of logistical know-how behind every beautiful piece of jewelry. Welcome to Pandora EMEA Distribution Center GmbH, a company of the Pandora Group based in Hamburg-Moorfleet! Since 2011, our mission has been to bring beautiful things to people. Our distribution center is a pioneering logistics center with the highest sustainability standards that is fully geared towards efficient processes. From here we ship our goods quickly, safely and reliably to 69 countries in Europe, the Middle East and Africa. We are as diverse as our jewelry: about 240 employees with over 40 nationalities give special moments to countless customers every day. By supplying the Pandora stores but also through direct contact with end customers. Via the online shop, we delight them with individual products, such as engravings and stylish gift packaging.

For our distribution center in Hamburg-Moorfleet, we are looking for energetic people who will ensure that wishes come true throughout the EMEA region. Join us now as

Trade & Customs Specialist (m/f/d)
Hamburg | Full-time

Let’s DELIVER together:

As Trade & Customs Specialist, you will shape standards, manage customs authorizations and oversee key compliance processes to ensure consistent audit readiness. Your contribution secures a high‑quality, compliant import and export environment built on accuracy, risk awareness and continuous improvement.

In this role, you will monitor bonded‑warehouse activities, fulfil AEO‑C obligations and drive process optimization and effective risk mitigation, and act as a professional point of contact for customs authorities in matters requiring clarification, approval or coordination. You will help to strengthen and govern our compliance framework across the EMEA Distribution Center in Hamburg.

You will be responsible for :

• License & permit portfolio Maintain and extend customs authorizations (e.g., AEO), ensure all conditions are met, and lead renewals and internal checks.
• Bonded warehouse governance Oversee processes, stock movements and the control framework; drive corrective actions with Operations, IT and external stakeholders.
• Classification & export control standards Define policies for HS codes, origin/preference, Incoterms and screening, ensuring full adherence to EU/UCC requirements.
• Systems & data oversight Manage compliance tooling (e.g., Dakosy ZODIAK GE/ATLAS) from an admin/governance perspective including roles, access and dashboard monitoring.
• Audit readiness & reporting Run self‑assessments, maintain SOPs and records, and prepare for customs-authority interactions and internal audits.
• Continuous improvement Map processes, define KPIs, drive root‑cause fixes collaboratively with Logistics, Warehouse and Customer Experience teams.

What we DREAM of:

• 3–5 years of experience in customs compliance or trade governance (AEO, bonded‑warehouse, export control).
• Solid knowledge of EU customs law (UCC) and export‑control practices, with the ability to interpret updates from BAFA/EU Commission.
• Strong documentation and stakeholder-management skills; confident collaborating with operations and external partners.
• Working understanding of Dakosy ZODIAK GE/ATLAS (or similar) - you can interpret data and systems without being the declarant.
• German & English at business‑fluent level (written and spoken).
• Nice to have (not required): Exposure to ERP environments (e.g., SAP) and experience mapping compliance elements during system changes.

We CARE about you:

Join our dynamic and international environment and share our values with us: WE DREAM, WE CARE, WE DARE and WE DELIVER Our corporate culture is characterized by mutual respect, tolerance, appreciation, and willingness to perform.

As part of our Pandora family, you are an integral part of our success. That’s why we offer you a modern workplace, many opportunities for your personal and professional development, and attractive additional benefits – a package full of gems for you:

• Internationally successful company with a flat hierarchy
• A highly motivated team with a can-do attitude
• Employee discounts on Pandora products
• Free breakfast and lunch and free drinks
• Free monthly massage
• Cooperation with corporate benefits and free access to a benefits portal for discounted tickets for sport, culture events, and corporate deals
• Company subsidized public transport ticket
• Company pension scheme with an attractive employer contribution and insurance package
• Flexible working time with opportunities for mobile working and Mobile Working Kit Allowance

We love to celebrate special moments together that matter to us, such as your birthday, when you get a day of special leave, or with company events in the summer and at Christmas.

We DARE you to apply:

Do you want to make the world more beautiful? Then simply apply via our career portal

More information? Find out everything about Pandora as an employer here

It is important to us that everyone feels they belong with us, regardless of ethnic origin, gender, disability, religion, ideology, age, or sexual identity.

Pandora EMEA Distribution Center • Bredowstraße 34 • 22113 Hamburg • pandoragroup.com