Job Description

ABOUT US

The Howard County Public School System (HCPSS) is one of the leading school systems in Maryland and the nation. To learn more about us and our 2024 -2029 Strategic Plan, please visit our website and our careers page Join our award-winning workforce and make a difference in the lives of our students!

ABOUT THE APPLICATION PROCESS

Before you begin, please read the job posting below carefully including the Application Requirements specific to this position. Be sure your application reflects experience and education required to meet the minimum and any preferred qualifications listed. Our application guide includes detailed instructions to assist you. Once your application has been submitted, you will not be able to add documentation or make any changes.

Please note that application submission will be available only through 11:59 PM on the date prior to the indicated end date. If no end date is indicated, the posting will remain open indefinitely

Job Posting End Date:

04-10-2026

Reminder: Current permanent and temporary employees must apply through the Jobs Hub in Workday, not the external career site.

This position reports to the Coordinator, Enterprise Resource Planning (ERP). The position has a crucial role in the successful deployment of the HCPSS ERP. The position collaborates closely with business partners and technology staff to understand, develop, and document process and procedures in the systemsin order tocreate user guides, web content and videos, and design in-person and virtual training for end users. This position functions as the subject matter expert for the system and provides end user feedback to technology and cross-functional partners in implementation practices. This position will alsoparticipatein testing system changes and updates.

MINIMUM QUALIFICATIONS

A combination of education and experience may be considered.

Education:

Possession of aBachelor'sdegree from an accredited college or university.

Experience:

Three years of experience designing,developingand presenting technology training programs

PREFERRED QUALIFICATIONS

The ideal candidate for this role will alsopossessa combination of theadditionalqualifications below. If you

don’tmeet every one of the preferred qualifications, we still encourage you to apply, as we welcome

applications from candidates with diverse backgrounds and experiences.

Education:

Bachelor’s degree in Information Technology, Computer Information Systems, Computer Science, ora relatedfield.

Experience:

Threeyear’s experiencewith Enterprise Applications, such as Enterprise Resource Planning Systems (ERP), Student Information System (SIS), or Data Warehouse (DW) platforms.

Threeyear’s experiencewith preK-12 systems and training for Enterprise Applications, such as Enterprise Resource Planning Systems (ERP), Student Information System (SIS), or Data Warehouse (DW) platforms

ESSENTIAL POSITION RESPONSIBILITIES

The below list is a summary of the functions of the job, not an exhaustive or comprehensive list of all possible

job responsibilities, tasks, and duties.

Design and develop comprehensive training programs for IT enterprise systems

Create instructional materials, including manuals,guidesand videos

Customize training sessions based on the specific needs of different departments and roles.

Conduct in-person and virtual training sessions for employees at all levels

Utilize a variety of training methods, including demonstrations, hands-on activities, and interactive discussions

Provide one-on-one coaching and support as needed

Keep up to date on future system changes and assess the effectivenessfordifferent user groups.

Serve as a subject matter expert on the IT enterprise systems

Provide technicalassistanceand troubleshooting support to employees

Stay updated on the latest business process and procedures, and updates to the systems.

Test system changes and updates

Assess the effectiveness of training programs through surveys, tests, and feedback from participants.

Analyze training outcomes and make necessary adjustments to improve future training sessions.

Maintain records of training activities and progress reports.

Work closely with IT and other departments to understand system changes and updates.

Collaborate with team members to share best practices and improve training strategies.

Participate in cross-functional projects to ensure successful implementation and adoption of IT enterprise systems.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES

The below list is a summary of the knowledge, skills, and abilitiesrequiredfor success in this position, not an exhaustive or comprehensive list.

ERP & IT Systems: Deep understanding of Enterprise Resource Planning (ERP) systems and standard IT project lifecycles.

Instructional Design: Knowledge of adult learning theories and methodologies for both virtual and in-person environments.

Curriculum Development:Understanding ofhow to structure technical manuals, "how-to" videos, and web-based training content.

Software Testing: Familiarity with User Acceptance Testing (UAT) protocols and system update cycles.

Content Creation:Proficiencyin developing multimedia instructional materials (guides, manuals, and video tutorials).

Public Speaking & Facilitation: Ability to lead engaging training sessions for diverse audiences, ranging from one-on-one coaching to large groups.

Technical Troubleshooting: Skill inidentifyingand resolving end-user system issues and navigating complex business processes.

Analytical Thinking: Ability to evaluate training effectiveness through data (surveys/testing) and adjust strategies accordingly.

Project Management: Skill in coordinating multiple training timelines and system update schedules simultaneously.

Collaboration: Ability to work effectively with cross-functional teams, bridging the gap between technical IT staff and non-technical business partners.

Adaptability: Ability to stay current with rapid system changes and pivot training strategies to meet evolving departmental needs.

Communication: Ability to translate complex technical jargon into clear, actionable instructions for employees at all levels.

Attention to Detail: Ability tomaintainrecords of training activities and provide feedback during system testing phases.

ADDITIONAL REQUIREMENTS

Working Hours

• The duty day for this position is 8 hours including aone hourduty-free lunch.

APPLICATION REQUIREMENTS

Complete applications must besubmitted, and once your application has beensubmitted, you will not be able to add documentation or make any changes. Incomplete applications will not be considered. Resumes will not be accepted in lieu of a completed application. A resumeisrequiredtobe considered for this position.

SELECTION CRITERIA

Applicants who meet the minimum qualifications will be included in further evaluation. Interviews will be limited to those applicants who, in addition to meeting the basic requirements, have experience and education which most closely match thepositionqualifications and the needs of the school system.

Applicants maybe requiredto complete a skills assessment prior to or during the interview process.

EMPLOYMENT INFORMATION

Compensation

This is a 12-month per year position in the Howard County Education Association, Educational Support Professionals (HCEA-ESP) employee unit. The current salary rangefor this position is Grade 25 on the Technical Central Office and School Based salary scale, $87,280 - $138,433. Step placement will bein accordance withthe salary procedures of the Howard County Public School System and the HCEA-ESP Master Agreement which considers relevant prior experience. Under the Fair Labor Standards Act, this position is exempt from overtime

Telework Program

This position requires work onsite and is also eligible for a hybridtelework schedule after the first 60 duty days. Telework schedules will bedeterminedby the department and/or supervisor. Telework during the probationary period will be subject to approval and based on the needs of the department and the school system. 

Retirement

Membership in the Maryland State Retirement Agency (MSRA) pension plan is a mandatory condition of employment for all employees who meet the eligibility and membership criteria defined in the State Personnel and Pensions Article and the Code of Maryland Regulations (COMAR). A qualifying employee cannot reject membership, nor can an ineligible employeeelectmembership. The annual contribution to the pension plan will be 7% of an employee’s annual salary.

Benefits

HCPSS offers a comprehensive benefits packagefor eligible employees. Information aboutadditionalbenefits such as paid time off can be found in the negotiated agreementfor employees in this bargaining unit.

Pre-Employment Requirements

Professional references will be contacted prior to any offer of employment. Recommended candidates willbe requiredto provide references from current and recent supervisors.

All employees, regular and temporary, must be fingerprinted, have a criminal background investigation completed, and successfully complete the Maryland Employment History Review,pursuant toSection 6-113.2 of the Education Article, Annotated Code of Maryland. In addition, some positions will require completion of a physical examination and/or drug testing.

Anyone offered employment isrequiredto provide proper identification and documentation of eligibility for employment in the United States. HCPSS participates in E-Verify and does not offer employee sponsorship.

For questionsregardingthis posting, please contact Philip Wentt (philip_wentt@hcpss.org) ORhumanresources@hcpss.org

EQUAL OPPORTUNITY EMPLOYER

To request an accommodation during the application or interview process due to a documented disability, please email humanresources@hcpss.org

HCPSS celebrates diversity and is committed to creating an inclusive environment for all employees and applicants and prohibits discrimination, harassment, and retaliation of any kind. HCPSS is committed to the principle of equal employment opportunity for all employees in providing them with a work environment free of discrimination and harassment. All employment decisions at HCPSS are based on organizational needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, veteran status or present military service, family medical history or genetic information, family or parental status, or any other characteristic protected by federal, state or local laws.