Job Description

This role includes two key functions - technology solutions and service delivery. Technology Solutions - Assist with the product development in the appointed region to enable the realisation of Commercial and Operations growth strategies and objectives. Proactively involved in the product lifecycle - creation, building, identifying gaps through products evaluations, performance and market research etc. and ensure products developed are fit for purpose. Work closely with various stakeholders on requirements and needs gathering and gather and analyse user feedback. Service Delivery - Assist with the implementation and deliver regional solutions to regional and local offices successfully. Involves working with various teams across the organisation to achieve the desired outcome. Proactively participate in the UAT, training and customer rollout activities in the appointed region.

Technological Product Development

• Assist with identifying new business opportunities with new and existing clients based on research.
• Assist with the preparation of client presentation materials and product demonstration.
• Participate in consultation sessions to gather stakeholders’ requirements and needs, user feedback during review meetings.
• Translate business needs into business requirement definitions. Provide suggestions to more senior colleagues.
• Support in execution of bite-size actionable plans cascaded down within stipulated timeframes.
• Document the whole product development lifecycle and analyse data.
• Assist with the development of product collaterals ad materials to support Commercial development plans and activities.
• Communicate updates and product launch features and benefits to clients.
• Support the training for various APLL teams for product familiarisation and product launch. Technological Product Quality Assurance
• Actively participate in products evaluations to identify gaps, issues with product interface, performance and product functionalities and make enhancement to products based on market and end-user feedback.
• Provide technical inputs on quality gaps to the development team to improve product quality.
• Assist in the preparation of quality testing and follow up with the respective stakeholders.
• Recommend refinements and iterations based on usability testing results to achieve the ‘optimum’ user experience.
• Explore alternative approaches to resolve user issues while ensuring logical product flows.
• Follow up on investigation into quality issues for resolution.
• Ensure products developed comply with company policies and local regulations. Technological Solutions Implementation
• Assist with solutions implementation within agreed timelines.
• Support in service delivery initiatives implementation such as data migration, systems integration testing, UAT and end-user training.
• Assist with customer migration plan to seamlessly transition from one system to another.
• Be the first point-of-contact for customers related issues; provide ongoing and post-implementation support. Route queries to respective stakeholders and follow up to ensure closure.
• Assist in the preparation of product usage guidelines for customers.

Specialist role - Experienced practitioner able to work with minimal supervision (Over 18 months to 4 years)