Job Description

Specialist, Technology Service Desk/On-Site Support Analyst

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Specialist, Technology Service Desk/On-Site Support Analyst to join our Workplace Technology team. This role is located in Lake Mary/LM or Pittsburgh, PA

In this role, you’ll make an impact in the following ways:

• Improve client experience
• Participate in business as usual and project activities
• Assist with AI driven initiatives

To be successful in this role, we’re seeking the following:

• Bachelor's degree in a related discipline or at least 5 years of equivalent work experience required. 2-5 years of experience in technical and customer-support required experience in the securities or financial services industry is a plus.;"
• 3 to 5 years of desktop/side support required; Large enterprise experience; Banking experience not required but preferred
• 3 to 5 years supporting Desk Laptops/Desktops, Microsoft Surface, iPad, and Mac devices; Handheld mobile support using Intune, RSA, MDA
• Remote support for all 3 United States time zones; OneDrive, MS Office 365, MS Teams, VPN, Security, AI a plus; ServiceNow ticketing system; Self-starter, team player; Organized, detailed, well spoken, document creation a plus; Capable of working in a fast-paced environment

At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune, 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.