Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.

As a member of the on-site services team, you provide technical support and operational excellence related to IT services.

How you will contribute

You will work with technology teams at global, regional and in-country levels to ensure that enterprise initiatives and supplier agreements are delivered to local markets cost effectively and with a high degree of customer satisfaction. To excel in this role, you will effectively oversee the vendors performing these services for Mondelēz and work closely with the wider IT team to ensure seamless alignment and provide overall leadership for IT field services in your area who support IT infrastructure setups, namely networks, hosting, end-user computing, printing, fixed and mobile voice services. You will also work with vendors to ensure resource needs being met across the country or business unit.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Infrastructure technology, vendor relationship management and customer engagement experience and business acumen
• IT infrastructure
• Working effectively with internal and external teams, leading when necessary
• Supplier relationship and contract management
• Customer service and communicating effectively, verbally and in writing

More about this role

What you need to know about this position:

The Print SME / L2 Support role is responsible for supporting office printers and pull print software across the organization. You will work with internal teams and our external print services partner to troubleshoot issues, lead improvement projects, and help maintain a stable and efficient print environment. This role is well-suited for someone who enjoys hands-on problem-solving and working collaboratively across different teams.

What extra ingredients you will bring:

• 5+ years of experience supporting print infrastructure in a mid-to-large enterprise environment
• Experience working with Pull Print technologies and multifunction printers (MFPs)
• Familiarity with troubleshooting, configuration, and lifecycle management of print devices
• Comfortable using reporting tools (e.g., Excel, Power BI) to track metrics and identify trends
• Ability to lead or contribute to projects while managing multiple priorities
• Strong interpersonal skills for working with service desk, network, hosting, and external partners
• Experience working in cross-functional or distributed team setups
• Structured approach to problem-solving and root cause analysis

Job specific requirements:

• Experience with pull print software (e.g., Control Suite or equivalent) in an enterprise setting
• Basic data analysis skills to identify patterns and support operational decisions
• Familiarity with ITIL principles and IT service management practices
• Experience coordinating with third-party service providers or managed service partners
• Knowledge of print security basics and sustainability considerations (e.g., reducing paper usage)
• Experience in multi-site or global organizations is a plus

No Relocation support available

Business Unit Summary

At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.

Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

RegularTechnology InfrastructureTechnology & Digital