Job Description

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today!

THE JOB: Specialist, Technical Projects, Learning & Development (12 Month Contract)

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $70,856 - $88,570

Reporting to the Manager, Technical Projects, Learning and Development, the Specialist designs and delivers structured learning programs and training initiatives that align with organizational priorities. The Specialist manages multiple concurrent projects, producing high-quality training materials and job aids that support enterprise initiatives across Doctors of BC.

Embedded within technical project rollouts, the Specialist identifies training impacts early and ensures user-readiness activities are effectively planned and executed. Working closely with project teams, Technology and Digital Transformation, and the Project Management and Change Leadership Office, the Specialist develops enablement strategies and implementation plans that support successful adoption.

In partnership with internal stakeholders, the Specialist co-develops clear, user-centred process guides and training materials that translate system and workflow changes into practical application. All learning solutions are aligned with broader operational initiatives and the strategic direction of the Operations Department and Doctors of BC.

WHAT SUCCESS LOOKS LIKE

Leading Self (A):

• Adapts approach without feeling own agenda or outcomes have been compromised.
• Challenges inefficient/ ineffective work processes and offers constructive alternatives.
• Analyzes work errors, successes and failures.
• Sets learning strategies to rectify and increase knowledge.
• Ability to adapt to changing workload priorities, effectively reprioritizing or deferring tasks in line with operational and strategic goals.

Building Relationships (A):

• Sets objectives necessary for obtaining feedback and assistance.
• Shares ideas, issues, and opportunities with members of personal network.
• Seeks referrals from others with relevant expertise and influence.
• Attends and maintains relationships with relevant formal and informal professional groups and organizations.

Communication for Results (A):

• Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving and planning. Seeks a consensus with business partners.
• Debates opinions, tests understanding, and clarifies judgments. Brings conflict into the open empathetically.
• Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.

Problem Solving (A):

• Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions.
• Proactively anticipates and prevents problems.
• Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature.

• Identifies potential consequences and risk levels.
• Seeks support and buy-in for problem definition, methods of resolution, and accountability.

Change Advocate (I):

• Participates in change programs by planning implementation activities with other change champions.
• Interprets the meaning of new strategic directions for the work group and sets objectives and standards.
• Implements monitoring and feedback systems.
• Evaluates progress and finds ways of making continuous improvements.
• Solicits and offers ideas for improving primary business processes. Improves effectiveness and efficiency through the involvement of peers and business partners by initiating new approaches

Thoroughness (A):

• Identifies potential areas of conflicting priorities and vulnerability in achieving standards.
• Reviews department’s progress against established goals, objectives, service level targets, and project milestones.
• Supports others in achieving deliverables by efficiently allocating resources and providing common organizing systems, techniques, and disciplines.
• Maintains a proactive work review and approval process prior to assignment completion.
• Solicits internal and external customer evaluation of performance and devises measures for improvement.
  
  

Doctors of BC Team Member:

Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING

• An undergraduate university degree in instructional design, information technology, business or a related field, AND up to four years of progressive and relevant experience, including a minimum of 2-3 years’ experience in adult education, preferably with technical training. Having equivalent related work experience in lieu of post-secondary education will be considered.
• Experience designing and delivering technical training solutions across multiple formats, including eLearning, webinars, Train-the-Trainer programs, and job aids.
• Experience supporting enterprise system rollouts with structured enablement strategies aligned to implementation milestones.
• Strong knowledge of adult learning principles, needs analysis, instructional design, and evaluation methods, with demonstrated ability to assess learning impact and improve adoption outcomes.
• Ability to interpret business processes and translate technical or procedural changes into clear, user-focused learning materials.
• Experience collaborating with robust project teams to align training with rollout and adoption strategies.
• Strong facilitation and stakeholder engagement skills, with the ability to influence cross-functional teams.
• Ability to operate effectively in dynamic project environments with shifting priorities.
• Demonstrated ability to proactively assess rollout plans and identify enablement risks.
• Experience designing and delivering UAT readiness training in partnership with Business Analysts and SMEs.
• Experience supporting post-implementation adoption measurement and continuous improvement efforts.
• Proficiency with learning management systems, eLearning tools, Microsoft Office applications, and virtual facilitation platforms such as Zoom.

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC recognize the pervasive and ongoing harms of colonialism faced by Indigenous peoples and that these harms include the widespread systemic racism against Indigenous peoples in BC's health system. Physicians have a significant role to play in addressing the health disparities that exist between Indigenous and non-Indigenous patients, and Doctors of BC is committed to continuing to advance reconciliation and address and eliminate racism in health care.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We seek qualified applicants who share our commitments to equity, diversity and inclusion, and truth and reconciliation. We especially welcome applications from persistently and historically oppressed groups, including Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, gender-diverse, and persons who identify as 2SLGBTQ+.

We acknowledge that the land Doctors of BC operates and supports physicians from is the traditional territories of the Coast Salish peoples including the Musqueam, Squamish, and Tsleil-Waututh Nations whose historical relationship with the land continues today. For Doctors of BC, acknowledging the land is an expression of cultural humility that involves recognizing our commitment to support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC.