Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Specialist, Technical Operations Communications is part of Global Engagement, a dynamic and collaborative team that helps shape the company’s actions, along with its engagement with internal and external stakeholders, to help build and protect the American Airlines brand and reputation. Specifically, this individual supports the communications needs of the Technical Operations organization, shaping and executing timely, clear and strategic communications initiatives for the team that helps keep American’s operation running. The Technical Operations team this individual supports is responsible for the maintenance and repair work performed by our team of aviation maintenance professionals, engineers and quality control team members.

What you'll do

• Translate complex operational and corporate initiatives into clear, actionable messaging that resonate with team members.

• Strengthen understanding of business decisions and operational changes by developing communications plans, media materials, process guides and stories highlighting the impact and importance of Technical Operations within the larger broader narrative.

• Manage and support internal and external communications channels to effectively reach Technical Operations team members, leadership and support staff.

• Develop an in-depth understanding of American’s Technical Operations business practices and the broader airline industry.

• Develop and execute compelling communications strategies around fast-moving issues with tight deadlines. Work on real-time business issues with American’s leadership team and drive the company’s internal positioning.

• Uphold the integrity of the Global Engagement team by developing and maintaining strong relationships with leaders across the company.

• Provide support and content for other company channels.

• Ability to travel up to 20% of the time.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or equivalent experience/training
• 2 years of relevant work experience in communications
• Knowledge of and/or experience in aviation maintenance and the commercial airline industry

Preferred Qualifications- Education & Prior Job Experience

• 2-3 years’ experience preferred working in corporate communications or media relations for a large, multi-national organization
• Excellent written, verbal communication and presentation skills
• Familiar with Associated Press style
• Ability to adapt and respond quickly to changing landscapes and to work well under pressure and tight deadlines
• Strong organization and analytical skills, solution and detail-oriented
• Strong ability to collaborate multiple stakeholders dealing with competing priorities
• Capable of anticipating needs and driving clarity on expectations
• High level of professionalism and discretion in handling confidential information
• Thrives in a fast-paced atmosphere where you work under pressure and can meet critical deadlines
• Graphic design skills helpful
• Strong team player

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.