Job Description

Work Your Magic with us! Start your next chapter and join MilliporeSigma.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role

At MilliporeSigma, the Special Business Support Specialist is the primary point of contact for customized order processing for our Special Business Customers. The emphasis of this role is on identifying and removing supply chain barriers from batch allocation through shipment. This is a remote position. Key responsibilities include:

• Support varied order entry and order management activities for Serum, Bulk & Custom materials, Batch Reservations, and other unique businesses within Life Sciences
• Communicate customer requirements via accurate order entry, date management, and specification review
• Provide proactive communication on the status of orders by monitoring from entry through shipment, with support from Order Management and Planning, to ensure on time delivery and customer satisfaction
• Support customers by proactively reducing the frequency of complaints through effective preventative actions, customized order processing, and order management techniques to drive strong business relationships and ensure business and customer retention
• Confirm customer packaging configurations, and customer specifications using change control data to ensure customer expectations are met
• Offer alternate products and configurations when the requested product is not available
• Develop solutions for customer inquiries, and problem-solve to meet or exceed customer expectations
• Identify root cause and corrective actions to minimize customer impact
• Investigate and resolve inquiries with the appropriate functional areas

Who You Are

Minimum Qualifications:

• High School Diploma or GED
• 2+ years of customer service experience
• 1+ years of SAP systems and Salesforce

Preferred Qualifications:

• Associate degree
• Knowledge of Oracle and MS Teams
• Customer service experience in the Life Science industry
• Ability to create spreadsheets, formulas and charts in Microsoft Excel
• Process improvement skills
• Experience in Customer Service, Quality Control, Packaging, Inventory planning or Manufacturing processes, Shipping (domestic and international), and Accounting (basic principles of cost, profits, and margins for business)
• Ability to interpret customer requirements and communicate effectively across diverse workgroups
• Ability to develop a strong working relationship with key customers and sales team members
• Professional communication skills
• Ability to multi-task and prioritize job duties and responsibilities
• Experience working in a fast-paced environment and an ability to adapt to changing processes/systems
• Excellent organizational skills with the ability to manage and track multiple activities
• Detail-oriented with strong analytical skills

This is an existing vacancy.

Salary Range for this position is $63,300 - $80,200 CAD annually

Our ranges incorporate all levels and career types available within this specific role and are derived from relevant industry market data within Canada. Should we decide to make an offer, we will consider several factors, including but not limited to your skills, experience, career level, and other job-related factors. This role may offer the following benefits: health, vision, and dental coverage; life insurance; disability; a Defined Contribution Pension Plan program; paid time off; and paid holidays; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses. We use AI in the process of screening, assessing and/or selecting applicants. Further details on how we use AI in our recruitment process can be found here.

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.