Job Description

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today! 

Your Role in Supporting Our Members:

As a Specialist, Special Accounts II, you will play a critical role in supporting retail members facing complex or high-risk financial situations. You will assess member financial positions, recommend tailored recovery solutions, and collaborate with internal and external partners to minimize loss while delivering compassionate, member-first experience. This role is ideal for a skilled financial professional who thrives in problem-solving, negotiation, and risk management while maintaining strong member relationships.

This is a full-time, temporary role based at our Vancity head office and will report directly to the Team Manager, Special Accounts This position will be a combination of hybrid and in-office work, in addition to on-site events and additional business needs.

How You'll Make an Impact:

• Assessing retail members’ financial situations to provide sound advice and support aligned with service and quality standards

• Reviewing member profiles and identifying optimal recovery strategies including restructuring, payment arrangements, and other solutions

• Negotiating repayment plans to achieve the best possible outcomes for members while minimizing organizational risk

• Partnering with internal and external stakeholders such as legal professionals, realtors, and financial partners to resolve accounts

• Maintaining accurate and compliant member files in accordance with established guidelines

• Applying policies, procedures, and risk frameworks to support decision-making and escalate complex issues when needed

• Providing specialized advice and guidance to support member solutions and internal stakeholders

• Contributing to risk mitigation efforts by identifying discrepancies, trends, and potential areas of loss

What You’ll Bring to the Team:

• Post-secondary education or diploma in Business Administration or a related field

• 1-3+ years of experience in lending, collections, risk management, or financial services

• Strong analytical skills with the ability to assess financial information, detect anomalies, and resolve discrepancies

• Solid business acumen within the financial services industry

• Excellent communication and interpersonal skills with the ability to provide specialized advice and support

• Demonstrated problem-solving and decision-making skills with the ability to apply policies and escalate when required

• Knowledge of financial products, lending practices, and risk mitigation strategies

• Ability to manage sensitive situations with professionalism, empathy, and confidentiality

Extra Skills That Set You Apart:

• Experience working with high-risk or delinquent accounts

• Familiarity with legal recovery processes or insolvency practices

• Knowledge of Vancity products, systems, and risk frameworks

You’ll Thrive Here If You Are:

• Analytical – Skilled at interpreting financial information and identifying risks or opportunities

• Member-focused – Committed to delivering supportive, solutions-oriented service experiences

• Collaborative – Effective at working with diverse internal and external stakeholders

• Resilient – Able to navigate complex, high-pressure situations with professionalism

• Detail-oriented – Focused on accuracy, compliance, and maintaining high-quality documentation

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.  

What You’ll Earn:

This role offers a salary range of $55,300 to $71,500 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.

• Customizable Benefits Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.

• Generous Vacation New employees start with 3-4 weeks of vacation per year, with additional days earned over time.

• Extra Stat Holidays In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.

• Immediate Health Coverage Health and dental benefits begin on your hire date, with three levels of coverage to choose from.

• Defined Benefit Pension Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.