Job Description

Career Category

Information Systems

This role requires hands-on experience in Salesforce platform development and deployment, including Salesforce Communities and Copado DevOps tools. The candidate will be the go-to technical resource responsible for supporting Production and non-Production environments, ensuring code quality and platform compliance, and driving continuous improvements in the digital technology ecosystem.

Must-Have Skills

• Primary technical expert responsible for supporting Production and non-Production environments and point of contact for Salesforce development activities in GSC- CX domain.
• Extensive hands-on technical and solution implementation experience with the Salesforce Lightning Platform (Aura and LWC frameworks) and demonstrating positions of increasing responsibility and mentoring of junior technical resources.
• Develop custom configured, Visualforce and Lightning applications on the Salesforce platform leveraging the capabilities and features of Service Cloud and Commerce Cloud.
• Support the maintenance of integration between Salesforce and other platforms such as AWS, MuleSoft, and other third-party services.
• Research AI/ML based solutions and drive POCs to align with business use cases.
• Own critical development items and work closely with the team to ensure continuity and timely resolution of high-priority items.
• Perform code reviews to ensure adherence to security, scalability, accessibility, performance standards and compliance with VeraCode validation standards
• Collaborate with cybersecurity teams to implement security protocols, ensure platform security posture, respond to vulnerabilities and audit findings and alignment with Amgen’s governance, security, and compliance frameworks.
• Coordinate all aspects of the release process using Copado, including pipeline configuration, code integration, version control, sandbox refreshes, deployment planning, and post-release validation and support. Drive the adoption of DevOps practices by supporting continuous integration, automated testing, and deployment pipelines.
• Participate actively in PI Planning, Sprint Planning, and other SAFe Agile ceremonies to ensure full visibility and accountability across deliverables.
• Uphold platform scalability, reusability, and future-readiness by recommending standard methodologies and reusable frameworks.
• Operate in a regulated business environment and adhering to mandatory compliance requirements.

Basic Qualifications

• 8 - 13 years of experience in Business, Engineering, IT or related field

Professional Certifications:

• Salesforce Platform Developer I (required).
• Salesforce Platform Developer II (required).
• Salesforce Administrator or App Builder Certification (preferred).
• SAFe Agile Certification (preferred).

Soft Skills:

• Effective collaboration in cross-functional and distributed teams
• Strong initiative and self-drive in a dynamic environment
• Excellent problem-solving and debugging skills
• Experience working in Agile/Scrum teams
• Ability to collaborate with QA, compliance, validation, and security teams
• Ability to handle and prioritize numerous tasks effectively
• High attention to detail and commitment to quality
• Willingness to mentor junior developers and share best practices
• Adaptability to work in a fast-paced, evolving technical landscape.