Job Description

£32,461 per annum + Excellent benefits
37.5 hours per week

Closing Date: 5th August 2026

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We are looking for an experienced and passionate Specialist Service Lead to play a key role in the continued development and success of one of our Mental Health services. This is an exciting opportunity to join our team at London Road, Warmley, and help shape the future for the people we support.

We provide specialist support for up to 7 individuals with complex Mental Health needs. It is a 24hr-service with core support and additional 1:1 hours. The needs of the individuals are complex. Successful candidates will have experience of working in Mental Health Services and understand the challenges and rewards that this brings.

Highly desirable experience includes:
• PBM or similar approaches to manage challenging behaviour
• Supporting individuals with EUPD (Emotionally Unstable Personality Disorder)
• Working with dual diagnosis presentations
• Experience within a mental health hospital or similar setting

Candidates should have demonstrable experience in working with individuals with complex Mental Health needs and the dynamic risk management this requires. The post includes weekend work and a mix of supernumerary and ‘on the floor’ work.

We are looking for someone who are experienced in Mental Health services, systems, legislations and paperwork to help improve the lives of the people we support and the service. You will be working closely with the people we support, the care team involved in their support and their family/support network to support individuals achieve their goals and become more independent. Experience working in linked services greatly encouraged.

This is a great chance for experienced or senior support workers already working in Mental Health or those working in partnered outside agencies to make the step up/across to make a positive impression on this new service already turning heads within the sector.

This opportunity is to be part of the management team with the Service Manager and Service Coordinator already in post.

We are looking for resilient, self-motivated individuals, who can use their initiative and be dynamic in their approach. This role will have many duties including line management duties, writing/reviewing support plans and liaising professionally with outside agencies amongst others.

You need to be good at work prioritisation, time management and have excellent communication and IT skills.

Here at Milestones Trust, we recognise that without the hard work, commitment and passion of our staff, we wouldn’t be the charity we are today. That’s why we are committed to rewarding you with a competitive pay and benefits package:

• 34 days’ annual leave, including recognised public holidays
• Learning and development to support your career growth
• Nationally recognised qualifications, from entry level care to management
• Flexible working, with rotas provided in advance
• Occupational Sick Pay after two years, increasing with service
• Health Cash Plan after probation, offering at least £695 cashback for health treatments (dental, optical, therapies, maternity/paternity, prescriptions)
• Enhanced maternity and paternity pay
• Free enhanced DBS check
• Dayforce Wallet, giving you access to your earnings before payday
• Employee referral scheme with financial rewards
• Employee Assistance Programme from day one, offering confidential 24/7 support
• Company pension scheme to help grow your retirement savings

We pride ourselves with being able to offer staff opportunities to develop and progress their careers within the Trust.

If you would like an informal chat about the post please call Ben Judd, Service Manager on 07341 735 402.

Please note that any offer of employment will be subject to the Trust receiving evidence of your right to work in the UK.

By applying for this role, you acknowledge that your personal data will be processed in accordance with our recruitment guidelines and applicable data protection laws. Please see our Privacy Notice for more details.

Please refer to our Refer a Friend policy for full details of eligibility and terms.

Milestones Trust is committed to the safeguarding and welfare of all the individuals that it supports, it expects the same commitment from all employees. If successful at interview an enhanced DBS check will take place. (Formerly CRB) A criminal record is not necessarily a barrier to recruitment. Committed to Equality and Diversity for all. Registered Charity No. 294377.