Job Description

Why Bally's?

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.
Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role:

Performs duties in compliance with all company and regulatory regulations and requirements.

Responsibilities: • Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guest’s wins.
• Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs and provides fast, flawless service.
• Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Promotes programs and card membership.
• Provides a warm farewell and thanks guests for visiting.
• Assigned to Security and Fire Command, answers telephone, dispatches security officers according to situation and need.
• Issues controlled keys, access badges and radios to security officers and other staff.
• Monitors CCTV, digital alarm system and issues emergency credentials to employees and vendors.
• Receives, logs, and determines priority of information received from security officers concerning their lateness, absence or other usual concerns.
• Keeps in constant communication with Supervisor Security.
• Maintains mandated logs.
• Prepares specified reports; assists security officers in preparation of statements.
• Reviews, evaluations and corrects same.
• Conducts fact finding investigations by physically tracking and interviewing witnesses, collecting physical evidence and preserving the crime scene if necessary.
• Takes statements from individuals involved in security related activities and prepares reports detaining facts.
• Appears in court to give testimony on subpoenaed and/or documented facts contained in Complaint or Warrant filed.
• Notifies Supervisor Security or Shift Manager of any relevant situations or information.
• Must be able to evaluate upon sight patrons requiring first aid or C.P.R.
• Quickly reacts upon observation of distress signals.
• Ensures that fire alarm systems and elevator emergency alarms are in proper working order.
• Acknowledges all fire alarms, controls alarm response, and dispatches security officer on duty.
• Monitors the Fire Command Room and all its functions.

• Participates in all on-the-job training functions relevant to the Fire Command Room.
• Communicates with the local Fire Department.
• Observes the safe operation of assigned elevator(s), acknowledges any reports of an emergency, mechanical failure, vandalism or unusual occurrence, and dispatches appropriate security and/or repair personnel as indicated.
• Performs Security Officer’s duties as assigned.
• Completes special assignments as requested.

Other duties as assigned.

Qualifications:

• CPR certified or ability to obtain certification required.
• Good communication skills, organizational ability, and judgment as well as the ability to direct and manage people.

What’s in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally’s Bet on You – We can’t wait to meet you!

Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE”.