Job Number:

This is your opportunity to be part of a Sales Support team that leverages insights to evolve our industry-leading channels and deliver personalized experiences. As a Specialist, you will bring your technical experience establishing procedures to ensure client satisfaction to a hospitality company with an award-winning culture.

Reporting to the Manager, LNR Support, you will play a key role on the Sales Governance team. You will support record processing, automation, standardization, and governance activities that enable end-to-end support from our sales teams.

What will I be doing?

• Provide email and case ‑based support to partners by capturing requests and advising on appropriate next steps.
• Maintain clear, accurate, and up ‑to ‑date documentation for support, administrative, and audit processes.
• Manage your own mailbox and workflow, monitoring progress and coordinating with internal and external partners.
• Assist with partner and customer inquiries, user requests, policy and procedural questions, and escalations, delivering best ‑practice guidance on products and services within defined authority.
• Support a variety of administrative tasks and contribute to assigned projects.

How you'll collaborate with others:

• Recommend and support process improvements while maintaining documentation for internal and external customers.
• Participate in recurring team meetings, cross ‑functional initiatives, and sales ‑partner engagements.
• Partner with Commercial and IT teams to support sales system testing, enhancements, and continuous improvement efforts.

Projects you'll take ownership of:

• Support data cleanup initiatives, quality checks, and audits to ensure the accuracy and integrity of information across sales systems and processes.
• Contribute to the achievement of annual departmental objectives and key initiatives.
• Identify opportunities to reduce inefficiencies, address team pain points, and support a sustainable work/life balance for yourself and your colleagues.

What are we looking for?

You have these minimum qualifications:

• Experience in a fast-paced administrative or support role.
• Microsoft excel (can maintain complex spreadsheets).
• Experience to hospitality, travel, sales systems, project coordination, customer service, or sales functions.
• Familiarity with sales support systems is helpful (e.g., Salesforce, Cvent, OnQ SM, OnQ R&I).
• Ability to work a hybrid schedule.
• Travel up to 20%

It would be useful if you have:

• Experience in the travel and hospitality industry.
• Experience in administrative, customer service, sales support, or related roles.
• Knowledge of GDS (Global Distribution Systems).
• Working knowledge of Salesforce, Cvent, OnQ SM, and OnQ R&I.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!