Job Description

Manages order-related activities for assigned B2B customers, ensuring timely and compliant execution of operational processes, while supporting process standardization, continuous improvement, and small projects within Sales Operations.

Position Purpose:

Manages order-related activities for assigned B2B customers, ensuring timely and compliant execution of operational processes, while supporting process standardization, continuous improvement, and small projects within Sales Operations.

Your key Responsibilities:

Your key responsibilities include but not limited to:

• Organize workload within the team to make sure that service is efficiently executed &uninterrupted at all times
• Research and resolve escalated problems and issues, including issues related to ordermanagement, invoicing and complaints.
• Manage customer service activities for assigned customers, including forecasting, order management, complaint handling, and dunning, in line with internal standards and customer-specific requirements
• Ensure timely and accurate processing of customer orders using the relevant systems and tools
• Monitor the order-to-cash process for assigned customers to support operational continuity and compliance
• Maintain proactive and solution-oriented communication with assigned customers, ensuring timely responses to inquiries
• Coordinate with Commercial Directors, supplying sites, and other internal functions to support smooth execution of customer orders and related activities
• Support visibility of customer priorities within the organization and help ensure internal stakeholders understand account-specific requirements and business relevance

What you will bring to the role:

Essential Requirements:

• 8–10 years of experience in sales operations, supply
• chain, project coordination, or related functions, ideally in a pharmaceutical or GCC environment
• Strong understanding of end-to-end sales and commercial processes, including complex order-to-cash workflows
• Good knowledge of supply chain, logistics, and inventory-related processes in a global environment
• Experience managing operational priorities independently and supporting cross-functional projects
• Strong communication, coordination, and stakeholder management skills
• Experience supporting month-end closing activities and operating within audit-compliant controls
• Strong analytical and structured problem-solving skills
• Ability to identify improvement opportunities and support implementation in a structured way

Skills Desired

Accounts Receivable, Calls Handling, Curiosity, Customer Care, Customer Experience, Customer Relationship Management (CRM) Software, Customer Requirements, Customer Service, Efficiency, Installations (Computer Programs), Microsoft Access, Microsoft Excel, Mobile Devices, Relationship Building, Sales, Salesforce Crm