Job Description

, Vision & Values

We at MTNSA are a purpose and value-led organisation.

At MTNSA, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Mission/ Core purpose of the Job

• The Specialist Retail Channel Lead is responsible for driving the execution of MTN’s retail strategy within the assigned region by managing partners. This role focuses on:
  • Ensuring seamless device management
  • Optimising stock availability in stores, scaling business opportunities
  • Managing retail channel promotions and investments.
  • The role oversees Retail channel partners and monitors overall retail store performance. The position emphasizes execution rather than complexity, ensuring that all initiatives align with MTN’s retail growth and operational objectives.

Key Activities & Responsibilities

Tactical Input & Strategic Execution

• Provide tactical input to support the overall retail strategy within the assigned region.
• Align retail initiatives with MTN’s broader business objectives and consumer trends.
• Analyse market insights and competitor activities to inform decision-making at the regional level.

Retail Channel Execution & Stock Management

• Ensure effective device management across retail stores within the region.
• Monitor and manage stock levels to prevent shortages and optimize availability.
• Collaborate with internal stakeholders to enhance supply chain efficiency in retail.
• Conduct retail growth and business scaling through identifying opportunities to scale business in the retail channel, including expanding customer reach.
• Work closely with regional teams to drive sales growth and improve retail channel performance.

Store Promotions & Investment Management

• Oversee the execution of store promotions, ensuring alignment with brand and sales objectives.
• Ensure that Retail Channel Partners conduct in-store promotions effectively, aligning with agreed objectives.
• Define promotion goals before execution, monitor real-time execution, and match results against pre-set objectives.
• Manage MTN’s financial and marketing investments in retail stores, ensuring maximum ROI.
• Ensure that retailers utilize marketing support funds as agreed, including verifying implementation of promotional materials (e.g., posters, in-store branding).

Retail Channel Partners & Store Performance Management

• Oversee and manage channel representatives and Retail Channel Partners to ensure alignment with MTN’s retail strategy.
• Monitor and evaluate the performance of Retail Channel Partners, providing guidance and support as needed.
• Track and enhance the overall performance of retail stores, ensuring they meet sales and service excellence targets.
• Collaborate with store managers and Retail Channel Partners to resolve operational challenges and enhance customer experience.

Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective method and standards in place in alignment with aforementioned.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.

People and Culture

• Provide technical, procedural and policy guidance to staff, colleagues, partners and vendors
• Manage own performance and identify training needs.
• Enable and model healthy employee relations and collaborative teamwork.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.

Education, Skills and Experience

Education

• Minimum of relevant 3-year Degree / Diploma or related

Experience

• At least 3 years' experience in a sales focused role, preferably in retail channel management, preferably in the telecommunications industry.
• Experience in managing teams and partners, store promotions, and retail investments.
• Proven track record of successful execution in a regional or field-based role.

Skills

• Strong knowledge of retail operations and supply chain management.
• Experience in device management and stock control within a retail environment.
• Ability to work independently while aligning with regional and national strategies

About MTN South Africa

Launched in 1994, MTN South Africa is a subsidiary of MTN Group, a leading emerging market operator with a clear vision to lead the delivery of a bold new digital world to our customers. We are inspired by our belief that everyone deserves the benefits of a modern connected life. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code ‘MTN’. Our strategy is Ambition 2025: Leading digital solutions for Africa’s progress.