Job Description

Welcome to Corallium – A New Depth of Discovery Awaits

Corallium is a flagship experience under Red Sea Global (RSG), inspired by the wonders of the Red Sea. As a new attraction opening at Amaala’s Triple Bay, Corallium aims to offer transformative, world-class visitor journeys grounded in marine education, environmental regeneration, and immersive storytelling. It operates with the ambition of becoming a global benchmark in ocean experience and stewardship, aligned with RSG’s vision of responsible tourism, sustainability, and regeneration.

Every role at Corallium contributes directly to this mission — from planning and development to day-to-day guest delivery — as part of a team committed to excellence, innovation, and impact.

At Corallium, we are not only creating a one-of-a-kind marine destination — we are building a culture grounded in purpose. Whether you are a scientist, storyteller, technician, or guest experience expert, your role here will shape a legacy of ocean stewardship for generations to come.

Join our pioneering team and help bring the Red Sea’s wonders to life.

Ready to explore a role that inspires and impacts? Apply now and join us at the heart of the Red Sea.

Job Purpose:

To deliver an exceptional retail experience by welcoming and assisting guests in a courteous and professional manner that reflects the attraction's values. The Retail Specialist is responsible for processing accurate point-of-sale transactions, providing knowledgeable product recommendations, and actively supporting the cross-promotion of the attraction's activities and offerings to enhance the overall guest experience and drive revenue.

Job Responsibilities:

• Welcome and greet guests in a warm, friendly, and professional manner in line with the attraction's values and service standards.
• Assist guests with product inquiries, providing accurate and knowledgeable information to support purchasing decisions.
• Process sales transactions accurately and efficiently through the point-of-sale (POS) system, including cash, card, and digital payment methods.
• Actively cross-sell and upsell retail products to maximize sales opportunities and enhance the guest experience.
• Promote and cross-sell the attraction's wider activities, experiences, and offerings to encourage guest participation and increase overall revenue.
• Maintain a clean, organized, and visually appealing retail space, ensuring products are correctly displayed and shelves are fully stocked.
• Monitor and replenish stock levels, reporting low inventory to the relevant supervisor in a timely manner.
• Handle guest complaints or concerns professionally, escalating to the supervisor when necessary.
• Process returns, exchanges, and refunds in accordance with company policy.
• Adhere to all cash handling procedures and ensure till accuracy at the opening and closing of each shift.
• Participate in stock counts, audits, and inventory checks as required.
• Comply with all health, safety, and operational policies and procedures at all times.

Job Requirements:

• Bachelor’s degree or Diploma in Business Administration, Retail Management, Marketing, or a related field.
• 2-4 years of experience in retail operations, sales, or customer service.
• Experience in inventory management, merchandising, and point-of-sale (POS) systems.
• Strong customer service and relationship management skills.
• Excellent communication and interpersonal skills.
• Sales and negotiation skills.
• Problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office and retail management systems.

Job Context:

• Works in a fast-paced retail environment with direct customer interaction.
• Required to support daily store operations, sales targets, and customer satisfaction initiatives.
• May be required to work flexible schedules, including weekends, public holidays, and peak retail periods.
• Collaborates closely with store management, sales associates, and support functions to achieve business objectives.

Job Financial Dimensions:

• Responsible for achieving individual and store sales targets.
• Supports inventory control and stock accuracy to minimize losses and shrinkage.
• Contributes to revenue growth through effective product promotion and upselling.
• Ensures compliance with company policies regarding cash handling and financial transactions.