Job Description

Exceptional Hospitality Starts with You

This role is based at one of our corporate offices in Memphis, TN or Dallas, TX

This is your chance to be part of a Sales Support Team that coordinates the administrative, auditing, reporting, lead management, and Request for Proposal (RFP) management efforts and processes of Hilton Sales' teams. As a Specialist ,you will support the team focusing on evolving into the most sought-after partners in hospitality by freeing up seller's time, driving efficiency and governance to maximize performance and achieve results. On the Sales Support team reporting to the Manager of Sales Support, you will lead Request for Proposal (RFP) management for multiple Hilton Sales teams. In addition to various administrative needs of our Sales team including auditing rates and support with reporting. In this role, you will collaborate across many management levels throughout the Sales team. You will not only aid our sales accounts but also help eliminate duplicated efforts and the automation/optimization of new valuable and differentiated services.

What you'll do during a typical day:

• Manage multiple requests using Salesforce and other internal Hilton systems.
• Act as the dedicated follow-up for accounts, Hilton account owners, and provide dedicated support for both internal and external customers and hotels.
• Assist with coverage for your Sales work group to address out-of-office situations, customer and hotel needs, and support for accounts.
• Perform a daily review of business demands and work on action plans to address opportunities within your respective Sales team.
• Manage different administrative and/or ad hoc projects.

How you'll collaborate with others:

• Collaborate and create documentation for both internal and external customers.
• Participate in recurring, informative, team-building, and cross-team events with the sales teams.
• Partner with Commercial and IT teams on Sales system improvement testing.

Deliverables you'll take ownership of:

• Participate in and help complete annual departmental objectives.
• Build ideas to troubleshoot the team's current stressors and contributors to work/life balance, and areas where time or resources are being wasted.

What It Takes to Make the Stay

You have these minimum qualifications:

• One (1) year strong administrative and support experience
• Proficiency in Microsoft Office applications including Excel
• Experience/exposure within the travel and/or sales support industry
• Hybrid work schedule with 3 days onsite in our Addison, TX or Memphis, TN office and 2 days working from home

It would be useful if you have:

• Experience with systems that power Hilton's sales infrastructure is helpful (e.g., Salesforce, Cvent)
• Advanced Excel functions (VLOOKUPS, Pivot Tables, etc.)
• Fluent in English and Spanish (both written and verbal)

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $23.50-$25/hour and is determined based on applicable and specialized experience and location.