Job Description

Specialist Reimbursement (m/f/d)

This position works out of Abbott GmbHin the Diabetes Care division.

Primary Objective of Position

• Escalation management with health insurances (SHIs), reimbursed patients (including single case issues) and with all related internal & external stakeholders (e.g. Market Access, Customer Service, Reimbursement service provider, etc.).

Major Accountabilities

• Handling escalation management in close contact with SHIs as well as internal & external stakeholders
• Analyzing reimbursement processes, identifying gaps and suggesting improvements to Business Operations Analysts
• Being key contact for SHIs and internal & external stakeholders with respect to process questions.
• Supporting for SHIs and internal & external stakeholders with respect to process questions.
• Liaising with market access, e-commerce as well as customer service team to improve the escalation resolution processes
• Interacting with internal and external service providers to ensure prompt resolution of inquiries.
• Dealing with all sorts of ad-hoc requests concerning the entire reimbursement process
• TRAVEL: <5%

Qualification

• Completed Abitur or adequate mercantile apprenticeship with on the job experience.
• Adequate University degree is a plus
• 1 to 3 years of work experience required.
• Experience in escalation management preferred
• Work experience in eCommerce or in a customer service setting, ideally for health insurances preferred
• Work experience with reimbursement processes preferred
• Ideally international exposure through education and work within an international corporation.
• Excellent MS-Office skills
• Genernal interest in and understanding of IT systems
• Salesforce training preferred
• Project Management certification preferred

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Market Access

DIVISION:

ADC Diabetes Care

LOCATION:

Germany > Wiesbaden-Delkenheim : G20

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 5 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable