Job Description

  Location: Methodist Professional Center – Urology Department
Schedule: Monday–Friday, 8:00 AM – 4:30 PM (Onsite)

As a Registration Specialist, you will play a key role in ensuring a smooth and positive experience for patients from arrival through departure. This position supports front-end operations including scheduling, registration, and insurance verification while maintaining a high level of professionalism and accuracy.

Key Responsibilities

• Greet patients and manage check-in/check-out processes in a timely and professional manner
• Schedule appointments and follow-up visits
• Manage work queues, including prior authorizations
• Collect and verify patient demographic and insurance information
• Explain charges, policies, and payment expectations
• Process payments and ensure accurate documentation
• Scan and maintain patient records
• Answer incoming calls and direct patients appropriately
• Support overall patient flow and clinic operations

Performance Benchmarks

• 3 Months: Able to greet patients, schedule appointments, and assist with prior authorizations
• 6 Months: Increased efficiency; independently scanning records and supporting additional office functions
• 12 Months: Fully independent in all core responsibilities

Skills for Success

• Strong customer service and interpersonal skills
• Patience and a positive, personable approach
• Ability to multitask in a fast-paced environment
• Attention to detail and accuracy
• Strong communication skills (verbal and written)
• Dependable and team-oriented
• Scheduling experience preferred

Qualifications

• High School Diploma or GED required
• Prior experience in a healthcare setting preferred
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Knowledge of medical terminology, insurance processes, and clinical practices preferred
• Ability to learn and retain medical coding (ICD-10, CPT) preferred

Culture & Onboarding

• Team Culture: Supportive, upbeat, and collaborative environment
• Training:
  • Week 1: One-on-one training
  • Weeks 2–3: Job shadowing
  • Ongoing support provided beyond onboarding

Why This Role Matters

This role is essential in ensuring accurate patient information, efficient scheduling, and a positive patient experience—helping support both clinical outcomes and operational success.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.