Job Description

Location: Riley Hospital
Schedule: Monday-Friday, 8:00 AM to 4:30 PM

Top Responsibilities:

• Facilitate patient flow from check-in through check-out in a timely, professional manner.
• Verify insurance coverage and maintain accurate patient demographic information.
• Schedule appointments and manage patient registration activities.
• Communicate effectively with patients, providers, and multidisciplinary team members.
• Answer incoming calls and direct patients and visitors appropriately.
• Collect and validate information to support accurate billing, reimbursement, and clinical outcomes.
• Explain department policies, charges, and payment requirements to patients.

Skills for Success:

• Strong ability to work collaboratively within a multidisciplinary team environment.
• Excellent multitasking, customer service, and communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Knowledge of Cerner and healthcare scheduling workflows preferred.
• Understanding of insurance verification and interpretation of insurance information.
• Knowledge of medical terminology, ICD-10, and CPT coding preferred.
• Ability to learn new systems and retain detailed healthcare-related information.

Culture:

The team fosters a collaborative, patient-centered environment with a strong focus on training and employee support. New team members can expect a welcoming culture that encourages learning and teamwork.

Onboarding and Training:

New hires will participate in approximately one month of structured onboarding, including:

• Cerner training
• Scheduling process training
• Web-based learning modules
• Oracle system training
• Department-specific workflows and procedures

Minimum Qualifications:

• High School Diploma or GED required.
• Previous experience in a healthcare setting preferred.
• Basic proficiency in Microsoft Office applications required.
• Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
• Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.

Ideal Candidate:

The ideal candidate will have healthcare registration or front-office experience, strong customer service skills, insurance knowledge, scheduling experience, and the ability to thrive in a fast-paced environment while maintaining accuracy and patient focus.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.