Multi‑Specialty Department
Schedule: Monday–Friday, 8:00 AM–4:30 PM (Onsite)
Location: Fishers Medical Office Building (MOB)
This position supports a multi‑specialty department by completing patient registration functions and serving as a key point of contact for patients, providers, and internal teams. The role requires daily collaboration with multiple departments to ensure accurate registration, efficient patient flow, and a positive patient experience.
Primary Responsibilities
Perform patient check‑in and check‑out processes
Complete patient registration and demographic updates
Manage patient letters and correspondence
Work message pools and fax queues
Direct patients and visitors appropriately
Schedule appointments for patients
Validate and enter charges into appropriate systems and collect required payments
Patient Flow & Operational Support
Facilitate patient flow from point of entry through destination in a timely, accurate, and professional manner
Obtain and verify demographic and financial information to support accurate billing and optimal clinical outcomes
Collaborate with clinical teams and other departments to support smooth clinic operations
Skills for Success
Ability to adapt to change while maintaining clear and effective communication
Strong customer service and interpersonal skills
Attention to detail and accuracy in documentation
Ability to multitask in a fast‑paced environment
Team‑oriented mindset with a willingness to support shared workloads
Team Culture & Onboarding
We are actively cultivating a team‑focused approach to workload management while maintaining a fun and supportive work environment. Collaboration and flexibility are key to our success.
Onboarding includes a combination of virtual learning sessions and hands‑on, elbow‑to‑elbow training to ensure confidence and readiness in the role.
Required & Preferred Qualifications
High School Diploma or GED required
Relevant experience in a healthcare setting preferred
Ability to learn and retain medical coding concepts; experience with ICD‑10 and CPT coding preferred
Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred
Basic proficiency with Microsoft Office applications, including Word, PowerPoint, and Excel
Indiana University Health is Indiana’s largest and most comprehensive system.
A unique partnership with the Indiana University School of Medicine—one of the nation’s largest medical schools—gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training—advancing healthcare for all.
At IU Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross-training development.
