Schedule: 8:00 AM – 4:30 PM, Monday through Friday (No weekends or holidays)
Location: West Hospital
This role ensures smooth patient flow from entry to destination while maintaining accuracy and professionalism. Responsibilities include creating accurate financial and demographic records, scheduling appointments, collecting payments, and providing clear communication about hospital policies. You will also answer calls and assist patients and visitors promptly.
Key Responsibilities:
Greet and check in patients
Collect copays and verify insurance information
Schedule and manage multiple appointments
Answer incoming calls and direct inquiries appropriately
Skills for Success:
Strong organizational and documentation skills
Ability to learn and retain information
Effective communication and knowledge-sharing
Resourcefulness and problem-solving
Familiarity with medical office operations (preferred)
Qualifications:
High School Diploma or GED (required)
Previous experience in a healthcare setting (preferred)
Ability to learn medical coding (ICD-10, CPT preferred)
Knowledge of insurance processes and medical terminology (preferred)
Basic proficiency in MS Office (Word, Excel, PowerPoint)
Indiana University Health is Indiana’s largest and most comprehensive system.
A unique partnership with the Indiana University School of Medicine—one of the nation’s largest medical schools—gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training—advancing healthcare for all.
At IU Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross-training development.
