Registration Specialist I
Location: IU Health West Hospital – OB/GYN Department
Schedule: Monday–Friday, 8:30 AM–5:00 PM
The Registration Specialist I plays a key role in supporting a positive patient experience by facilitating smooth and efficient patient flow throughout the OB/GYN department. This role is responsible for patient check-in and check-out, scheduling, pre-registration, and ensuring accurate demographic, financial, and insurance information is collected and entered into the system. The ideal candidate is dedicated, dependable, patient-focused, and thrives in a lighthearted, team-oriented environment.
Onboarding & Growth
Training: New hires will receive structured orientation with a Team Lead for approximately 6 weeks, followed by reverse shadowing.
Development Benchmarks:
3 months: Working independently
6 months: Fully comfortable in the role
12 months: Positioned for growth into a Registration Specialist II role
Key Responsibilities
Facilitate patient flow from point of entry to destination in a timely, accurate, and professional manner
Register patients by accurately collecting and entering demographic, financial, and insurance information
Check patients in and out, ensuring a positive and welcoming experience
Schedule appointments and complete pre-registration activities
Interview patients to obtain appropriate medical and insurance information
Explain hospital and departmental charges, policies, and procedures
Validate and enter charges into appropriate systems and collect payments as required
Answer incoming calls and appropriately direct patients and visitors
Support optimal clinical outcomes and maximum reimbursement through accurate documentation
Skills for Success
Dedicated and dependable with a strong patient-first mentality
Responsible with a commitment to good attendance and reliability
Comfortable working in a fast-paced healthcare environment
Strong attention to detail and customer service focus
Ability to work collaboratively in a lighthearted, team-focused culture
Required Qualifications
High School Diploma or GED required
Preferred Qualifications
Relevant experience in a healthcare setting
Ability to learn and retain medical coding concepts (ICD-10 and CPT preferred)
Understanding of insurance information and verification processes
Knowledge of medical terminology and clinical practices
Basic proficiency in Microsoft Office (Word, PowerPoint, Excel)
Indiana University Health is Indiana’s largest and most comprehensive system.
A unique partnership with the Indiana University School of Medicine—one of the nation’s largest medical schools—gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training—advancing healthcare for all.
At IU Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross-training development.
