Job Description

Schedule: Monday–Friday, 8:00 a.m. – 4:30 p.m. (Onsite)
Location: North Medical Office Building

This role facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. The position is responsible for obtaining and documenting accurate demographic, insurance, and financial information to support optimal reimbursement and clinical outcomes. Responsibilities include patient scheduling, front-desk operations, insurance processing, and collaboration with clinical and administrative teams.

Benchmarks for Success

Within 3 Months:

• Check in and check out patients
• Distribute RightFax documents
• Disburse patient letters through the patient portal
• Answer the majority of pool messages
• Schedule patient appointments
• Utilize LUMA to confirm appointments

Within 6 Months:

• Independently manage all scheduling needs
• Handle pool messages efficiently
• Schedule patients at any location

Within 12 Months:

• Demonstrate confidence with insurance processing
• Accurately document information in the patient chart

Key Responsibilities

• Patient interaction, check-in, and check-out
• Insurance loading and verification
• Managing pool messages and patient letters
• Scheduling appointments
• Collaborating with multiple departments, providers, nurses, and medical assistants
• Answering incoming calls and directing patients and visitors appropriately

Skills for Success

• Patient-focused with strong customer service skills
• Ability to establish rapport and trust with patients
• Calm under pressure with strong de-escalation skills
• Excellent attention to detail and time management
• Quick learner with the ability to multitask
• Team-oriented with a strong work ethic and initiative

Onboarding & Training

• Training with a Registration Specialist mentor for the majority of onboarding
• Approximately one month of shadowing
• Insurance-specific training provided

Required Qualifications

• High School Diploma or GED required

Preferred Qualifications

• Relevant experience in a healthcare setting
• Ability to learn and retain medical coding (ICD-10, CPT preferred)
• Understanding of insurance information and medical terminology
• Knowledge of clinical practices preferred
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.