Registration Specialist
Location: Neuroscience Center
Schedule: Monday–Friday, 8:00 AM–4:30 PM (Onsite)
The Registration Specialist plays a vital role in delivering a positive patient experience by facilitating efficient patient flow from arrival through their clinical destination. This position supports patient care by ensuring accurate registration, scheduling, financial documentation, and exceptional customer service in a fast-paced clinical environment.
This role requires strong attention to detail, teamwork, empathy, and the ability to remain calm and organized while supporting a high-volume clinic.
Key Responsibilities
Facilitate patient flow in a timely, accurate, and professional manner
Greet patients and visitors, providing clear direction and assistance
Obtain, verify, and document patient demographic, insurance, and financial information to ensure accurate records and maximum reimbursement
Schedule appointments and coordinate care as needed
Interview patients to obtain appropriate medical and financial information
Explain departmental and hospital policies, procedures, and charges in a clear and compassionate manner
Validate, enter, and maintain charges in designated systems
Collect payments and ensure proper documentation
Answer incoming calls and route inquiries to appropriate departments
Collaborate effectively with clinical teams and other departments to support patient-centered care
Why Join Our Team
Opportunity to make a meaningful impact on patient experiences
Supportive, collaborative team environment
Exposure to a specialty clinical setting
Consistent weekday schedule with onsite support
High-volume outpatient clinic serving approximately 30–100 patients daily
Fast-paced setting requiring prioritization and adaptability
Autonomous team culture focused on putting patient needs first
Frequent interaction with multiple departments across the organization
Qualifications & Qualities for Success
Demonstrated teamwork and strong interpersonal skills
Kind, empathetic, and service-oriented approach
Excellent organizational and multitasking abilities
Ability to work well under pressure in a busy clinical setting
Willingness to learn and adapt to changing workflows
Strong communication and customer service skills
Prior experience in healthcare, patient access, or customer-facing roles preferred (but not required)
Opportunity to make a meaningful impact on patient experiences
Supportive, collaborative team environment
Exposure to a specialty clinical setting
Consistent weekday schedule with onsite support
Opportunity to make a meaningful impact on patient experiences
Supportive, collaborative team environment
Exposure to a specialty clinical setting
Consistent weekday schedule with onsite support
Requirements
High School Diploma/GED is required.
Prefer relevant experience in a health care setting.
Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
Basic proficiency in MS Office (Word, PowerPoint, Excel).
Why Join Our Team
Opportunity to make a meaningful impact on patient experiences
Supportive, collaborative team environment
Exposure to a specialty clinical setting
Consistent weekday schedule with onsite support
Indiana University Health is Indiana’s largest and most comprehensive system.
A unique partnership with the Indiana University School of Medicine—one of the nation’s largest medical schools—gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training—advancing healthcare for all.
At IU Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross-training development.
